Leasehold Support Officer

2 weeks ago


Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Description

Job Summary:

The Leasehold Support Officer will provide administrative support to the Leasehold Services team, ensuring the efficient and effective delivery of services to customers. The successful candidate will be responsible for a range of administrative tasks, including correspondence, data entry, and record-keeping.

Key Responsibilities:

  • Distribute incoming correspondence and respond to telephone enquiries in a professional and courteous manner.
  • Provide administrative support to senior staff, including preparing and circulating agendas and papers, and monitoring follow-up actions.
  • Set up and maintain file management systems, including archiving, storing, and retrieving documents.
  • Maintain a library of reference documents for use by Leasehold Services.
  • Act as a point of contact within the service area for IT issues, arranging IT systems access for staff and contractors.
  • Compile and process information regarding revenue accounts, raise orders, and pay invoices on behalf of the service as required.
  • Produce statutory legal documentation and get it checked by a senior member of staff.
  • Contribute towards achieving the Service's performance targets.
  • Carry out other reasonable ad-hoc duties to support the Service, as directed by the line manager or the Head of Service.

Requirements:

  • Administration experience, preferably in a customer-facing role.
  • Experience of working to deadlines and meeting targets.
  • Knowledge and understanding of diverse needs of residents and staff.
  • Knowledge of MS Office applications, including basic data entry and record-keeping skills.

Working Arrangements:

The successful candidate will be required to work flexibly to meet the needs of the service, including working at different locations and attending meetings outside normal office hours.



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