Leasehold Support Officer
2 weeks ago
Job Summary:
The Leasehold Support Officer will provide administrative support to the Leasehold Services team, ensuring the efficient and effective delivery of services to customers. The successful candidate will be responsible for a range of administrative tasks, including correspondence, data entry, and record-keeping.
Key Responsibilities:
- Distribute incoming correspondence and respond to telephone enquiries in a professional and courteous manner.
- Provide administrative support to senior staff, including preparing and circulating agendas and papers, and monitoring follow-up actions.
- Set up and maintain file management systems, including archiving, storing, and retrieving documents.
- Maintain a library of reference documents for use by Leasehold Services.
- Act as a point of contact within the service area for IT issues, arranging IT systems access for staff and contractors.
- Compile and process information regarding revenue accounts, raise orders, and pay invoices on behalf of the service as required.
- Produce statutory legal documentation and get it checked by a senior member of staff.
- Contribute towards achieving the Service's performance targets.
- Carry out other reasonable ad-hoc duties to support the Service, as directed by the line manager or the Head of Service.
Requirements:
- Administration experience, preferably in a customer-facing role.
- Experience of working to deadlines and meeting targets.
- Knowledge and understanding of diverse needs of residents and staff.
- Knowledge of MS Office applications, including basic data entry and record-keeping skills.
Working Arrangements:
The successful candidate will be required to work flexibly to meet the needs of the service, including working at different locations and attending meetings outside normal office hours.
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