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Support Officer

2 months ago

Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

Key Responsibilities:

  • Reporting to the current Support Team Leader in the Housing Division, responsible for handling customer complaints and inquiries.
  • An experienced professional with excellent problem-solving skills and the ability to find solutions that meet customer satisfaction.
  • Able to work at pace, analyze information, and manage a caseload effectively.

Required Skills and Experience:

  • Ability to explain technical terms to customers.
  • Demonstrable technical competence in property management.
  • Experience in managing external contracts and liaising with suppliers.
  • Expertise in design, estimating, planning, valuation, and project management.
  • Excellent knowledge of building regulations.
  • Relevant qualifications in building studies.
  • Ability to perform risk and value management and cost control.
  • Experience in planning enquiries.

Additional Requirements:

  • Ability to work on-site at the Edmonton hub for 2 days per week.