Graduate IT Support Specialist

1 month ago


West Midlands Combined Authority, United Kingdom Automation Experts Full time
Job Title: Graduate IT Support Engineer

Job Summary: We are seeking a recent Graduate in Engineering or related technical subject to join our team as a Graduate IT Support Engineer. The successful candidate will provide technical support to our Design Engineers and customers, and will have the opportunity to develop their skills and knowledge in a dynamic and fast-paced environment.

Key Responsibilities:
  • Provide technical support to Design Engineers and customers via phone, email, and in-person
  • Complete motor selection calculations and provide applications support to our UK customer base
  • Provide software support with drives integration to third-party PLCs, HMIs, and other systems
  • Fault-finding in breakdown situations and troubleshooting technical issues
  • Understand multi-market applications for sales and produce quotations and estimated lead times
  • Keep a record of key customer contacts and update as necessary
  • Work on individual projects to improve company processes and develop sales strategies for key products and companies
Candidate Requirements:
  • Degree educated in mechanical, electrical engineering, physics, or IT
  • Demonstrate a solid understanding of electric motors and drives, with experience in the drives and controls industry
  • Excellent communication skills at all levels and a self-motivated individual with a desire to learn and problem-solve effectively

We offer extensive training on an ongoing basis for all aspects of the job, and this is an excellent opportunity for a Graduate or Junior Engineer to develop with our business and achieve realistic progression. We are seeking a recent Graduate in Engineering or related technical subject based around Birmingham or willing to relocate, with flexibility to travel throughout the UK.



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