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Service Advisor
2 months ago
We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Colchester Land Rover. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.
Key Responsibilities- Booking MOTs, services, and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily, as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
To be successful in this role, you will have:
- Excellent communication skills and the ability to build rapport easily
- The ability to explain technical information in a clear and concise manner
- Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems
- A warm personality and a real passion for delivering a first-class customer experience
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognise the hard work, flexibility, and commitment of our people, so we offer an industry-leading benefits package.
This includes competitive basic salaries, enhanced holidays, eligibility to join one of our car schemes, critical illness cover after 2 years, and life assurance. We also offer Smart Health, free access to support 24 hours a day, 365 days a year, and mental health support available 24 hours a day, 365 days a year.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
