Game Operations Manager

2 weeks ago

Manchester, United Kingdom Genius Sports Full time

About the Role

We are seeking a highly skilled Game Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the success of tracking and event validation for multiple sports leagues around the world.

Key Responsibilities

  • Collaborate with a large and diverse international staff of peers.
  • Master and have complete command over the entire tracking and event system and processes.
  • Maintain and develop documentation.
  • Influence operational staffing decisions in synchronization with engineering development and client service-level agreements.
  • Be the knowledge bank for game operations to identify and troubleshoot system failures.
  • Offer operational support on game days.
  • Evaluate data discrepancies.
  • Ensure a strong global collaboration with multiple international offices.

Stretch Responsibilities

  • Manage a large staff of contractors.
  • Proactively possess the people management skills to oversee the real-time performance of a rotating team of international contractors.

Qualifications

  • A strong tolerance for repetitive tasks.
  • Knowledge and experience with definitional sports terms and markings.
  • Prior experience with making time-critical judgment calls regarding live data processing, engineering support.
  • Prior experience collaborating live with remote colleagues.
  • Understanding of the current landscape and recent past of major professional sports leagues.
  • Attention to detail; speed and accuracy are a must.

Other Desired Qualifications

  • Ability to present opinions in a group setting.
  • Strong desire and aptitude to learn new skills as well as build on top of current strengths.
  • Accountable to self-prioritize current and upcoming workloads.

Additional Position Details

  • Must be able and available to work evenings, weekends, and holidays.
  • Must be able and available to work according to the various sporting league schedules, which includes holidays during the regular season (including day after Christmas Day (Boxing Day) and New Year's Day).
  • Must possess flexibility, including early morning and late evenings.

What's in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training, and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team-building events, sports tournaments, charity days, and wellbeing activities.

How we work

We have adapted a forward-thinking 'Ways of Working' framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely, and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what's achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Second Spectrum, part of Genius Sports Group, is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers, and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex, and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.

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