Gaming Supervisor

4 months ago

Manchester, United Kingdom Grosvenor Casino Full time

**Company Description**
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Grosvenor Casino, Manchester M8 9SG

The role holder will responsible for:

- Responsibility of running the Pit and other gaming activities.
- Supporting and managing the gaming team to provide the best customer experience.
- Taking action to maintain the security of the venue when duty managing.
- Optimising the efficiency of the gaming operation, ensuring that there is sufficient availability of gaming product and that occupancy is encourage by creating an environment where customers are comfortable to play.
- Ensuring that gaming is delivered securely.
- Adopting and implementing the agreed customer service standards of the organisation.
- Engaging with customers, building relationships and listening to their views.
- Treating customers with respect, recognising customers as individuals and anticipating their needs.
- Resolving issues and disputes in a fair and equitable manner by using all available information and reaching decisions that treat customers consistently and fairly.
- Leading individuals and teams by role modelling a customer service ethos.
- Improving the ability of the team to resolve customer issues immediately without needing to ask their line manager.
- Providing absolute clarity of performance expectations supported with effective feedback, coaching and being open to challenge where this can improve performance.
- Implementing ongoing daily coaching, every day, to create an environment where continuous improvement is an expectation.
- Relating customer feedback to the team in a way that empowers individuals to improve customer service.
- Monitoring the gaming tables to establish that those procedures in the Gaming Manual are being followed.
- Complying with all agreed procedures, guidelines and manuals to the required standards.
- Being vigilant in areas/incidents that could lead a threat to the security of the staff, customers or company assets.
- Regularly inspecting the gaming equipment so as to maintain the secure operation of games and where irregularities in the equipment are discovered, ensuring they are reported and rectified.
- Upholding the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.

**Qualifications**
- Experience in dealing and inspecting table games in a casino environment.
- Excellent customer service skills and the ability to deal with a range of demands and pressures.
- Commitment to:

- Creating and running a team of gaming employees who feel respected and appreciated for their contribution.
- A consistent and objective approach to pit management.
- Implementing agreed actions in line with the club's gaming strategy
- Ensuring the casino is a safe and secure place for customers and staff.
- All licencing objectives, especially those in relation to gaming and the sale and consumption of alcohol
- The ability to work collaboratively and find flexible solutions.

**Additional Information**
Permanent full and part-time positions available
- ** Competitive Salary**: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- ** Fantastic Rewards Package**: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
- ** Induction for Success**: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
- ** Learning and Development**: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team’s success.
- ** Exciting Project Work**: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- ** People-Focused Culture**: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- ** High-Performing Culture**: Join a team that emb

  • Gaming Supervisor

    3 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Gaming Supervisor

    3 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Manchester Bury New Road. Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an...

  • Gaming Supervisor

    4 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Game Master

    3 months ago

    Manchester, United Kingdom MeetspaceVR Full time

    **ABOUT US** MeetspaceVR is a UK based Entertainment Company featuring Zero Latency games, VR Escape Rooms and much more. Zero Latency is the global leader in Free-Roam Virtual Reality with 46 venues across the globe. We are now recruiting for a talented, customer focused Game Master for our Manchester arena. Using proprietary technology, Zero Latency has...

  • Game Master

    4 months ago

    Manchester, United Kingdom MeetspaceVR Full time

    **ABOUT US** MeetspaceVR is a UK based Entertainment Company featuring Zero Latency games, VR Escape Rooms and much more. Zero Latency is the global leader in Free-Roam Virtual Reality with 46 venues across the globe. We are now recruiting for a talented, customer focused Game Master for our Manchester arena. Using proprietary technology, Zero Latency has...

  • Game Master

    4 months ago

    Manchester, United Kingdom MeetspaceVR Full time

    **ABOUT US** MeetspaceVR is a UK based Entertainment Company featuring Zero Latency games, VR Escape Rooms and much more. Zero Latency is the global leader in Free-Roam Virtual Reality with 46 venues across the globe. We are now recruiting for a talented, customer focused Game Master for our Manchester arena. Using proprietary technology, Zero Latency has...

  • Supervisor - Game

    4 months ago

    Manchester, United Kingdom GAME Full time

    **Company Description** Founded in 1992, GAME is now the UK’s leading gaming specialist. With over 250 stores and an expansive website, we have expert knowledge on a wide range of games, consoles, accessories and more. We are passionate about gaming, and devoted to building the most valuable community for gamers in the UK. The gaming community is at the...

  • Poker Game Host

    2 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    {"h1": "Poker Dealer Role at Grosvenor Casino", "p": "At Grosvenor Casino, Didsbury, we're looking for a skilled Poker Dealer to join our team. As a Poker Dealer, you'll be responsible for dealing a successful and entertaining poker game, providing a professionally dealt game of poker, and creating a memorable guest experience.", "ul": ["Welcome customers...

  • Poker Game Host

    2 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    {"h1": "Poker Dealer Role at Grosvenor Casino", "p": "At Grosvenor Casino, Didsbury, we're looking for a skilled Poker Dealer to join our team. As a Poker Dealer, you'll be responsible for dealing a successful and entertaining poker game, providing a professionally dealt game of poker, and creating a memorable guest experience.", "ul": ["Welcome customers...

  • Poker Game Host

    2 hours ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Didsbury is seeking a skilled Poker Dealer to join our team. As a Poker Dealer, you will be responsible for dealing a successful and entertaining poker game, ensuring a memorable experience for our guests.Key ResponsibilitiesWelcome guests warmly into the business and provide a professional and entertaining gaming...

  • Poker Game Host

    2 days ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Didsbury is seeking a skilled Poker Dealer to join our team. As a Poker Dealer, you will be responsible for dealing a successful and entertaining poker game, ensuring a memorable experience for our guests.Key ResponsibilitiesWelcome guests warmly into the business and provide a professional and efficient service.Live our...

  • Poker Game Host

    2 days ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Didsbury is seeking a skilled Poker Dealer to join our team. As a Poker Dealer, you will be responsible for dealing a successful and entertaining poker game, ensuring a memorable experience for our guests.Key ResponsibilitiesWelcome guests warmly into the business and provide a professional and efficient service.Live our...

  • Poker Supervisor

    4 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Food and Beverage Supervisor

    4 months ago

    Manchester, United Kingdom Hotel Football Full time

    **Food and Beverage Supervisor**: **Hotel Football**: **£11.50 per hour plus service charge**: **Location Description**: Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families, to corporate guests and foodies. With views over Old Trafford, Hotel Football offers a winning medley of contemporary...

  • Supervisor

    4 months ago

    Manchester, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Supervisor - Manchester** **Hours per week: 30 hours per week** **Hourly rate: £12.20 per hour** **If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.** Hit the Jackpot on an exciting new career with Admiral! - Would you like to join Admiral, the _**market-leading company**_ _in...

  • Supervisor

    4 months ago

    Manchester, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Supervisor - Manchester** **Hours per week: 30 hours per week** **Hourly rate: £12.20 per hour** **If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.** Hit the Jackpot on an exciting new career with Admiral! - Would you like to join Admiral, the _**market-leading company**_ _in...

  • Supervisor

    4 months ago

    Manchester, United Kingdom Immersive Gamebox - Manchester Full time

    **Description**: Location: Located in the Arndale Centre, by the entrance on Market Street. **The Job**: As a Supervisor at Immersive Gamebox, you are the face of the business and its values. You know that every person you interact with is just as important as the next. You are a leader across the team and thrive on building relationships with visitors and...

  • Cafe Football Supervisor

    4 months ago

    Manchester, United Kingdom Hotel Football Full time

    **Cafe Football Supervisor**: **Hotel Football**: **£11.50 per hour plus service charge**: **Location Description**: Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families, to corporate guests and foodies. With views over Old Trafford, Hotel Football offers a winning medley of contemporary design,...

  • Food and Beverage Supervisor

    2 months ago

    Manchester, United Kingdom David Lloyd Clubs Full time

    Food and Beverage Supervisor - Manchester Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? We are looking for a dynamic food and beverage supervisor who will play a crucial role in delivering exceptional customer service to our members on a daily basis, working with our...

  • Cafe Football Supervisor

    4 months ago

    Manchester, United Kingdom Hotel Football Full time

    **Cafe Football Supervisor**: **Hotel Football**: **£12.50 per hour plus service charge**: **Location Description**: Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families, to corporate guests and foodies. With views over Old Trafford, Hotel Football offers a winning medley of contemporary design,...