Experienced Casino Dealer

3 weeks ago

Manchester, United Kingdom Metropolitan Gaming Full time

Experienced Casino Dealer - Manchester, Greater Manchester

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

JOB TITLE: Experienced Casino Dealer

Are you ready to join the winning team?

We are recruiting for experienced casino dealers to join our fantastic team, within this role you must have previous experience working as a casino dealer, having the ability to host live gaming tables and fully aware of compliance and social responsibilities.

MAIN FUNCTIONS OF THE JOB:

To provide all customers, guests, and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.

Through training and development be able to take on multiple dealing and gaming roles throughout the venue as and when required by management.

All dealers will be required to be skilled in executing Blackjack, Roulette, Three Card Poker and through further training and where required Texas Hold'em Poker and Punto Banco.

  • The dealer must maintain control of the game when dealing.
  • The dealer must shuffle the cards, spin the wheel, or deal the cards but will also calculate and pay winning bets, change cash into house chips and take losing bets.
  • The dealer will change chip colours for the players as well as answer questions and at times provide guidance on the rules of the game.
  • In addition to the traditional dealer responsibilities, our Dealers provide entertainment and hospitality to customers, and the quality of a dealer's customer service contributes to the venues and company's success.
  • Compliance with all relevant legislation is a crucial requirement of the role. Dealers are expected to be knowledgeable about all Safer Gaming and Anti Money laundering requirements. Dealers must undertake regular associated training and immediately raise any associated concerns with their line manager when on duty, as per the SG and AML policies.

This position requires working evenings, weekends, and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Dealers will spend a large portion of their shift on their feet working directly with the public.

MAIN DUTIES:

  • Always maintain a positive and upbeat attitude.
  • Acknowledge players when they arrive at the tables.
  • Remain patient and polite with customers even in times of disagreement and dispute.
  • Advise customers on how the MetCard loyalty programme works, always ask customers for their loyalty card, and encourage the using of it.
  • Deal all games in accordance with procedures including "The Rules of the Game" and the Gaming Manual.
  • Conduct game commentary in a manner that keeps colleagues and customers clearly informed of their actions, is fully audible and provides clarity and guidance to all.
  • Inform a manger when a customer persistently displays behaviours associated with a "Problem Gambler".
  • Maintain awareness of customer body language which might indicate collusion or misconduct and immediately report any suspicions to a supervisor.
  • Work to continually improve technical skills to improve the efficiency of games.
  • Complete all Metropolitan Gaming's mandatory training.
  • Attend meetings, training workshops and other communication events as and when requested.
  • Assist other dealers by conducting informal coaching when the opportunity arises.
  • Immediately report any concerns regarding the security of the games to a Gaming Supervisor or senior team member.
  • Regularly check all the gaming equipment on the tables that are allocated to open, determining that the table is fit for purpose and report it if not.
  • Report all incidents regarded as suspicious as defined by the AML training.
  • Uphold the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

  • Hourly wage + Salary Enhancement From Midnight + Paid overtime
  • 50% off food and beverages in all of our UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentives
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
  • Cycle to work scheme

Please Note: You must be aged 18 or above and have the right to work in the UK.

 

  • Experienced Casino Dealer

    2 weeks ago

    Manchester, United Kingdom Metropolitan Gaming Group Full time

    Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.Our eleven city destinations across the UK and Egypt include...

  • Experienced Casino Dealer

    3 weeks ago

    Manchester, United Kingdom Metropolitan Gaming Full time

    Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.Our eleven city destinations across the UK and Egypt include...

  • Experienced Casino Dealer

    3 weeks ago

    Manchester, M1, Manchester, United Kingdom Metropolitan Gaming Group Full time

    Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.Our eleven city destinations across the UK and Egypt...

  • Trainee Dealer

    5 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Trainee Dealer

    6 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    **Company Description** We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join...

  • Trainee Dealer

    6 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    **Company Description** We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join...

  • Customer & Dealer Support

    6 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Trainee Dealer

    5 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    **Company Description** Grosvenor is on an exciting journey of growth. It’s an great time to join us.... More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places. We aim to excite and entertain all our customers, giving them a memorable experience they will want to...

  • Casino Dealer Trainee

    4 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Soames is seeking a Trainee Dealer to join our team. As a Trainee Dealer, you will be responsible for providing exceptional customer service and ensuring a safe and enjoyable gaming experience for our customers.Key ResponsibilitiesAcknowledge and welcome customers in gamingLive our values of Service, Teamwork, Ambition,...

  • Casino Dealer Trainee

    4 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Soames is seeking a Trainee Dealer to join our team. As a Trainee Dealer, you will be responsible for providing exceptional customer service and ensuring a safe and enjoyable gaming experience for our customers.Key ResponsibilitiesAcknowledge, welcome and assist customers in gamingLive our values of Service, Teamwork,...

  • Card Room Dealer

    5 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Card Room Dealer

    6 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Trainee Dealer

    3 weeks ago

    Manchester, United Kingdom Grosvenor Casinos Full time

    Trainee Dealer - ManchesterCompany DescriptionWe are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.We are on an exciting journey of growth and it's the ideal...

  • Trainee Dealer

    3 weeks ago

    Manchester, United Kingdom Grosvenor Casinos Full time

    Trainee Dealer - ManchesterCompany DescriptionGrosvenor Casino, Manchester Soames As a valued team member, you'll receive a number of benefits:Pay rate of 11.44 per hour 1,000 joining incentive paid in 2 installments (T's & C's apply)A share of uncapped tipsPremium pay allowance after midnight ( 1 per hour)Paid breaks50% off food and soft drinks across...

  • Dealer Specialist

    3 hours ago

    Manchester, United Kingdom Rank Group Full time

    Job DescriptionGrosvenor Casinos, part of Rank Group, is seeking a skilled Trainee Dealer to join their team in Manchester. As a Trainee Dealer, you will gain expertise in dealing various casino games and provide exceptional customer service in a fast-paced environment.ResponsibilitiesComplete comprehensive training programs to master casino game rules and...

  • Trainee Dealer

    3 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    Company Description We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join...

  • Trainee Dealer

    3 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    Company Description Grosvenor Casino, Manchester Soames As a valued team member, you'll receive a number of benefits: Pay rate of £ per hour £1,000 joining incentive paid in 2 installments (T's & C's apply) A share of uncapped tips Premium pay allowance after midnight (£1 per hour) Paid breaks 50% off food and soft drinks across all...

  • Trainee Dealer, Soames

    2 months ago

    Manchester, United Kingdom The Rank Group Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place...

  • Casino Games Professional

    2 hours ago

    Manchester, United Kingdom Rank Group Full time

    Casino Career OpportunitiesRank Group's Grosvenor Casinos are recruiting a Trainee Dealer to join their team in Manchester. This exciting role offers extensive training and the chance to develop expertise in casino game dealing and customer service.Key ResponsibilitiesParticipate in comprehensive training to learn casino game rules and dealing...

  • Trainee Dealer Position

    4 hours ago

    Manchester, United Kingdom Rank Group Full time

    Career Opportunities at Grosvenor CasinosGrosvenor Casinos, part of Rank Group, is seeking a motivated Trainee Dealer to join their team in Manchester. This opportunity provides comprehensive training and the chance to develop expertise in casino game dealing and customer service.Main ResponsibilitiesEngage in comprehensive training to acquire knowledge of...