Gaming Supervisor

5 months ago

Manchester, United Kingdom Grosvenor Casino Full time

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

**Job Description**:
Grosvenor Casino, Manchester Bury New Road

Customer Service The role holder will responsible for:
Responsibility of running the Pit and other gaming activities.
- Supporting and managing the gaming team to provide the best customer experience.
- Taking action to maintain the security of the venue when duty managing.
- Optimising the efficiency of the gaming operation, ensuring that there is sufficient availability of gaming product and that occupancy is encourage by creating an environment where customers are comfortable to play.
- Ensuring that gaming is delivered securely.
- Adopting and implementing the agreed customer service standards of the organisation.
- Engaging with customers, building relationships and listening to their views.
- Treating customers with respect, recognising customers as individuals and anticipating their needs.
- Resolving issues and disputes in a fair and equitable manner by using all available information and reaching decisions that treat customers consistently and fairly.
- Leading individuals and teams by role modelling a customer service ethos.
- Improving the ability of the team to resolve customer issues immediately without needing to ask their line manager.
- Providing absolute clarity of performance expectations supported with effective feedback, coaching and being open to challenge where this can improve performance.
- Implementing ongoing daily coaching, every day, to create an environment where continuous improvement is an expectation.
- Relating customer feedback to the team in a way that empowers individuals to improve customer service.
- Monitoring the gaming tables to establish that those procedures in the Gaming Manual are being followed.
- Complying with all agreed procedures, guidelines and manuals to the required standards.
- Being vigilant in areas/incidents that could lead a threat to the security of the staff, customers or company assets.
- Regularly inspecting the gaming equipment so as to maintain the secure operation of games and where irregularities in the equipment are discovered, ensuring they are reported and rectified.
- Upholding the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.

**Qualifications**:
Experience in dealing and inspecting table games in a casino environment.

  • Gaming Supervisor

    4 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    Company Description Manchester Bury New Road. Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an...

  • Gaming Supervisor

    5 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Game Master

    5 months ago

    Manchester, United Kingdom MeetspaceVR Full time

    **ABOUT US** MeetspaceVR is a UK based Entertainment Company featuring Zero Latency games, VR Escape Rooms and much more. Zero Latency is the global leader in Free-Roam Virtual Reality with 46 venues across the globe. We are now recruiting for a talented, customer focused Game Master for our Manchester arena. Using proprietary technology, Zero Latency has...

  • Game Master

    5 months ago

    Manchester, United Kingdom MeetspaceVR Full time

    **ABOUT US** MeetspaceVR is a UK based Entertainment Company featuring Zero Latency games, VR Escape Rooms and much more. Zero Latency is the global leader in Free-Roam Virtual Reality with 46 venues across the globe. We are now recruiting for a talented, customer focused Game Master for our Manchester arena. Using proprietary technology, Zero Latency has...

  • Supervisor - Game

    5 months ago

    Manchester, United Kingdom GAME Full time

    **Company Description** Founded in 1992, GAME is now the UK’s leading gaming specialist. With over 250 stores and an expansive website, we have expert knowledge on a wide range of games, consoles, accessories and more. We are passionate about gaming, and devoted to building the most valuable community for gamers in the UK. The gaming community is at the...

  • Poker Game Host

    3 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Didsbury is seeking a skilled Poker Dealer to join our team. As a key member of our gaming floor, you will be responsible for delivering an exceptional customer experience, ensuring the smooth operation of poker games, and maintaining a safe and secure environment.Key ResponsibilitiesWelcome customers warmly and ensure a...

  • Poker Game Host

    3 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Didsbury is seeking a skilled Poker Dealer to join our team. As a key member of our gaming floor, you will be responsible for delivering an exceptional customer experience, ensuring the smooth operation of poker games, and maintaining a safe and secure environment.Key ResponsibilitiesWelcome customers warmly and ensure a...

  • Poker Game Host

    3 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Didsbury is seeking a skilled Poker Dealer to join their team. As a Poker Dealer, you will be responsible for dealing a successful and entertaining poker game, ensuring a memorable experience for guests.Key ResponsibilitiesWelcome guests warmly into the business and provide a professional and entertaining experience.Live the...

  • Poker Game Host

    3 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Didsbury is seeking a skilled Poker Dealer to join their team. As a Poker Dealer, you will be responsible for dealing a successful and entertaining poker game, ensuring a memorable experience for guests.Key ResponsibilitiesWelcome guests warmly into the business and provide a professional and entertaining experience.Live the...

  • Poker Game Host

    4 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Didsbury is seeking a skilled Poker Dealer to join our team. As a Poker Dealer, you will be responsible for dealing a successful and entertaining poker game, ensuring a memorable experience for our guests.Key ResponsibilitiesWelcome guests warmly into the business and provide a professional and entertaining gaming...

  • Poker Game Host

    4 weeks ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Didsbury is seeking a skilled Poker Dealer to join our team. As a Poker Dealer, you will be responsible for dealing a successful and entertaining poker game, ensuring a memorable experience for our guests.Key ResponsibilitiesWelcome guests warmly into the business and provide a professional and entertaining gaming...

  • Poker Game Host

    1 month ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Didsbury is seeking a skilled Poker Dealer to join our team. As a Poker Dealer, you will be responsible for dealing a successful and entertaining poker game, ensuring a memorable experience for our guests.Key ResponsibilitiesWelcome guests warmly into the business and provide a professional and efficient service.Live our...

  • Poker Game Host

    1 month ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Didsbury is seeking a skilled Poker Dealer to join our team. As a Poker Dealer, you will be responsible for dealing a successful and entertaining poker game, ensuring a memorable experience for our guests.Key ResponsibilitiesWelcome guests warmly into the business and provide a professional and efficient service.Live our...

  • Poker Supervisor

    5 months ago

    Manchester, United Kingdom Grosvenor Casino Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Food and Beverage Supervisor

    5 months ago

    Manchester, United Kingdom Hotel Football Full time

    **Food and Beverage Supervisor**: **Hotel Football**: **£11.50 per hour plus service charge**: **Location Description**: Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families, to corporate guests and foodies. With views over Old Trafford, Hotel Football offers a winning medley of contemporary...

  • Supervisor

    5 months ago

    Manchester, United Kingdom Immersive Gamebox - Manchester Full time

    **Description**: Location: Located in the Arndale Centre, by the entrance on Market Street. **The Job**: As a Supervisor at Immersive Gamebox, you are the face of the business and its values. You know that every person you interact with is just as important as the next. You are a leader across the team and thrive on building relationships with visitors and...

  • Supervisor

    5 months ago

    Manchester, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Supervisor - Manchester** **Hours per week: 30 hours per week** **Hourly rate: £12.20 per hour** **If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.** Hit the Jackpot on an exciting new career with Admiral! - Would you like to join Admiral, the _**market-leading company**_ _in...

  • Supervisor

    5 months ago

    Manchester, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Supervisor - Manchester** **Hours per week: 30 hours per week** **Hourly rate: £12.20 per hour** **If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.** Hit the Jackpot on an exciting new career with Admiral! - Would you like to join Admiral, the _**market-leading company**_ _in...

  • Cafe Football Supervisor

    5 months ago

    Manchester, United Kingdom Hotel Football Full time

    **Cafe Football Supervisor**: **Hotel Football**: **£11.50 per hour plus service charge**: **Location Description**: Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families, to corporate guests and foodies. With views over Old Trafford, Hotel Football offers a winning medley of contemporary design,...

  • Cafe Football Supervisor

    5 months ago

    Manchester, United Kingdom Hotel Football Full time

    **Cafe Football Supervisor**: **Hotel Football**: **£12.50 per hour plus service charge**: **Location Description**: Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families, to corporate guests and foodies. With views over Old Trafford, Hotel Football offers a winning medley of contemporary design,...