Customer Service Representative
1 month ago
At RBH Hospitality Management, we recognize that our employees are our greatest asset. We prioritize diversity, health and wellbeing, sustainability, and individuality, which distinguishes us from our competitors and contributes to our reputation as one of the Top 30 Best Places to Work in Hospitality.
Role Overview
A Day in the Life of a Guest Services Assistant
As a Guest Services Assistant, you will report directly to the Guest Service Manager. We seek individuals who thrive in dynamic environments and are adaptable to various roles throughout the hotel.
In this position, you will have the opportunity to engage with multiple departments, taking on various responsibilities such as Guest Service Agent, Receptionist, Food & Beverage Assistant, and Housekeeping. Each shift will present new challenges and experiences.
Team Environment
Our team operates like a family, collaborating to provide exceptional service to our guests. We pride ourselves on delivering timely, efficient, knowledgeable, and memorable experiences.
Qualifications
While we primarily hire based on personality and potential, the following skills and attributes are essential for success in the Guest Service Assistant role:
- Excellent communication abilities
- Prior experience in a customer-facing position is advantageous, but we are willing to train the right candidate
- A positive and proactive attitude
- Proficiency in computer usage and a professional telephone demeanor
Benefits
We offer a comprehensive benefits package designed to enhance the well-being of our employees and foster a positive workplace culture:
- Discounted hotel accommodations for you and your loved ones
- Additional vacation days for your birthday
- Flexible work schedules
- Pension plan
- Complimentary meals during shifts, saving you significant expenses annually
For more details about our benefits, please refer to our employee benefits video.
Commitment to Diversity
RBH Hospitality Management is an equal opportunity employer. We are dedicated to building a diverse workforce and maintaining an inclusive, people-first culture. If you require any adjustments during the application process, please let us know.
International Candidates Welcome
We are open to sponsoring qualified candidates from abroad who possess the necessary skills and attributes for this role. RBH holds a sponsorship license, ensuring a smooth immigration process for the right individual.
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