Aftersales Advisor
3 weeks ago
About the Role
We are seeking a skilled Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for our customers.
Key Responsibilities
- Establish and manage customer relationships, providing a positive and proactive experience throughout their journey with us.
- Act as an advocate for the business and the customer, supporting their decision-making to achieve desirable outcomes.
- Complete all administration duties linked to the customer in an accurate and sympathetic manner.
- Proactively support customers with future requirements and work collaboratively with the team to drive outstanding customer service and retention.
About Us
Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits, including competitive salaries, uncapped OTE, and a comprehensive benefits package.
What We Offer
- A competitive salary and uncapped OTE.
- A comprehensive benefits package, including 25 days annual leave, life assurance, pension scheme, wellbeing support, and employee discounts.
- Opportunities for career development and progression within the company.
Requirements
- Previous customer service experience is essential.
- You will be passionate about delivering exceptional customer service and providing a great customer experience.
- You will be comfortable working to deadlines and managing customer expectations with regular communication and updates.
- You will have strong attention to detail and be organized, managing your own customer base and workload.
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