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Mortgage Operations Specialist
2 months ago
As a Mortgage Processor at Together, you will play a vital role in supporting our Mortgage Advisors and customers by accurately assessing new applications against underwriting criteria, following appropriate policies and procedures, and ensuring that pipelines are appropriately managed and progressed.
We are looking for a skilled and detail-oriented individual to join our team as a Mortgage Processor. Key responsibilities include:
- Accurately processing applications from receipt of pack to submission to underwriting, completing information on relevant systems, and performing relevant fraud prevention checks.
- Provisionally underwriting and packaging new applications received, providing an initial case assessment, and requesting any additional information required to progress to underwriting.
- Completing security checks with applicants where required, with a focus on fraud avoidance, ensuring timely investigation, escalation, and reporting to minimize the risk to the business and the customer.
- Accurately managing the submission process, ensuring all data entry is accurate and completed to ensure a smooth transition to underwriting.
- Proactively managing a pipeline of cases, ensuring that information is proactively requested from customers and third parties.
- Providing customers and other stakeholders with updates and ensuring required information is requested within service levels.
Requirements:
- Mortgage processing/administrative experience.
- Customer Service experience.
- Ability to assess and interpret information supplied, e.g., bank statements.
- Experience of working in a regulated environment.
- Strong communication skills, both written and verbal, with the ability to prioritize and work to deadlines.
Benefits of working at Together:
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
- Buy & sell holidays.
- Discretionary annual bonus.
- Matched pension contribution.
- Life assurance.
- Critical illness cover.
- Health cash plan.
- Private medical insurance.
- Free access to company holiday homes.
- Travel season ticket loans.
- Ride to work scheme.
- Free local gym access.
- Local bar / restaurant discounts.
We value diversity and inclusion at Together and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you need us to make any reasonable adjustments to make your experience easier, please let us know and we'll do all we can.
Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.
