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Client Services Representative

3 months ago

Birmingham, Birmingham, United Kingdom SUEZ Full time

Are you skilled in customer service and administration?

At SUEZ, we envision a future where waste is minimized, and we need dedicated individuals to help us achieve this goal. Your expertise will contribute to innovative solutions in water and waste management, ensuring a sustainable environment for generations to come.

Position Overview:

As a Customer Relations Officer, you will play a vital role in our Regional Customer Hub, delivering exceptional service to our clients.

Your responsibilities will include:

  • Onboarding new clients and serving as the primary contact for inquiries via phone and email.
  • Addressing general requests and resolving issues efficiently.
  • Conducting account reviews to enhance customer satisfaction and loyalty.

Our mission is to ensure every customer has a positive experience, keeping them informed and engaged while fostering strong relationships.

Key Qualifications:

  • Demonstrated experience in administration with a focus on maintaining positive customer interactions.
  • Ability to resolve customer issues promptly and promote loyalty through proactive account management.
  • A collaborative team player who is adaptable and supportive of colleagues.

About Us:

At SUEZ, we value our employees and offer numerous development opportunities, comprehensive benefits, and rewards that recognize their contributions. In a nurturing and encouraging environment, you will be empowered to grow and contribute to a sustainable future.