Regional Operations Manager
3 weeks ago
Regional Operations Manager - covering the Midlands area
Full-time position, 37 hours per week
Attractive salary, vehicle provision or allowance with outstanding employee benefits
Role Overview
Churchill Estates Management is seeking a Regional Operations Manager to oversee multiple independent retirement housing facilities within the Midlands region. The successful candidate will ensure the delivery of high-quality, cost-efficient management services while providing exceptional customer service that surpasses expectations and meets profitability goals.
The Regional Operations Manager will conduct regular site visits, primarily within the Midlands, to foster relationships with external landlords and residents, while also supporting a team of on-site Lodge Managers who coordinate daily operations at the properties.
Key responsibilities include managing budgets, controlling expenses, preparing financial reports for Leaseholders, negotiating with service providers, and monitoring performance metrics.
This role involves mentoring team members through performance evaluations, leading recruitment efforts, and onboarding new staff, while instilling an understanding of company values and service standards to maintain a consistently high level of service.
The Regional Operations Manager will collaborate with internal support teams based at the Head Office, which assist with various aspects of the role, including financial management, property services, and human resources.
This position is home-based with significant travel required across the region.
Working hours are 9:00 AM – 5:30 PM, Monday to Thursday, and 9:00 AM – 5:00 PM on Fridays.
Candidate Profile
The ideal candidate will possess a solid understanding of leasehold property management and building structures. A recognized property management qualification and membership in RICS or IRPM is preferred.
With demonstrated experience in people management, you will be approachable, articulate, and possess excellent communication skills, along with a strong command of written and spoken English and numeracy.
You will be self-driven, capable of resolving conflicts, and adept at building relationships with both internal and external stakeholders at all levels. Additionally, you will be highly organized, adaptable, able to juggle multiple tasks, and open to taking on new challenges.
Proficiency in IT, particularly with MS Office applications, is essential for this role. A full UK Driving Licence is also required.
About Churchill Estates Management
Churchill Estates Management is a forward-thinking managing agent specializing in privately owned leasehold retirement living accommodations.
We manage over 200 developments nationwide, overseeing more than 8000 apartments and providing property services and customer care to over 10,000 retired individuals.
Our growth trajectory is ambitious, and we are eager to expand further.
Join our professional, award-winning, customer-centric team.
Our Company Values: Trust, Openness, Respect, Communication, Honesty.
Employee Benefits
- Competitive salary
- Annual leave of 24 days plus Bank Holidays
- Company vehicle or cash allowance
- BUPA Healthcare
- Birthday leave
- Pension contributions
- Life insurance
- Opportunities for professional development
- Employee referral rewards
We are committed to finding exceptional individuals who align with our values. If you are interested in contributing to our success, we encourage you to consider this opportunity.
We prioritize the protection of your personal data during the application process. For more information on how we handle your data, please refer to our Privacy Policy.
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