Retail Operations Manager

2 weeks ago

Winchester, Hampshire, United Kingdom Talent Finder Full time
About the Role

We are seeking a highly motivated and experienced Shop Manager to join our team at Talent Finder. As a Shop Manager, you will be responsible for managing all aspects of our shop, including recruiting, line managing, and supporting shop volunteers to maximise sales and revenue for participating charities.

Key Responsibilities
  • Manage the day-to-day operations of the shop, including communicating and working effectively with other shop managers
  • Meet sales targets, increasing sales and profit for the shop
  • Manage stock levels, replenishing accordingly and liaising with the Regional Manager to request top-ups of stock
  • Set up the EPOS system and train volunteers accordingly
  • Responsible for cash handling, reconciling EPOS and all banking procedures
  • Identify volunteer recruitment needs and action recruitment campaigns in discussion with the Regional Manager
  • Support the marketing team with activities to raise the profile of the shop and organisation in the local community
  • Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
Requirements
  • Experience across customer-facing environments
  • Experience of working under own initiative within an established commercial framework
  • Organisational skills
  • Time management skills
  • Able to demonstrate an understanding of the retail sector, ideally within a charity context
  • Can lead a team of people with passion and enthusiasm offering support to the team as needed, demonstrating appropriate leadership and desired behaviours
  • Commercial awareness and ability to make decisions to drive revenue
  • Organising in-shop events and other sales promotions
  • Ability to communicate with a variety of people at different levels
  • Understands excellent customer service and can act as an ambassador for our client in their local community
  • Responds with agility to changing consumer and partner needs to maximise all opportunities
  • Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
  • Demonstrates a passion for CFGC's vision, mission and values

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