Retail Trainee Manager
2 days ago
Majestic Wine is the UK's largest specialist wine retailer, operating a network of stores nationwide. We're passionate about providing an exceptional shopping experience for our customers, and we're looking for a dynamic and ambitious individual to join our team as a Trainee Manager.
The RoleAs a Majestic Trainee Manager, you'll embark on a 12-month development programme that will give you a detailed understanding and experience of all operational, service, and leadership standards expected to become a future Majestic Store Manager. You'll work through the career pathway training programme with the support of your Store Manager, setting you up for future success.
Key Responsibilities- Drive store performance by maximising sales opportunities and optimising KPI performance.
- Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
- Offer a VIP concierge service to customers, actively contacting them with updates on products and tastings.
- Sell the story, not the discount, by demonstrating and sharing your passion for product with customers through in-depth knowledge of our range.
- Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride in the physical appearance and maintenance of your store, both internally and externally.
- Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
- Continuously identify opportunities to make improvements that will optimise the operational running of the store.
- Ensure you remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic's Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
- Competitive salary and performance bonus.
- Up to 20% staff discount.
- Career development opportunities, including excellent in-house training schemes.
- Fantastic incentives, including wine tastings and vineyard visits.
- A contributory Company Pension Plan.
- Life Assurance (worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events.
- Access to Retail Trust, including Retail Rewards, discounted e-vouchers, and gift cards.
- Company maternity, paternity, and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
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