Hospitality Operations Manager

6 days ago

Windsor, Windsor and Maidenhead, United Kingdom Arena Racing Company Full time

We are seeking a seasoned professional to join our team at Arena Racing Company as a Hospitality Manager. This is a Casual position that requires a strong leader to manage and coordinate various events and functions at our venue.

The ideal candidate will have previous experience in the hospitality industry, with a proven track record of leading and managing teams, liaising with clients, and organizing events. They will be responsible for ensuring high-quality standards are met, and that our guests receive exceptional service.

Key Responsibilities:

  • Coordinate and manage events and functions, ensuring seamless execution and high-quality standards.
  • Lead and manage a team of hospitality staff, providing guidance and support to ensure excellent customer service.
  • Liaise with clients to understand their needs and preferences, and work to exceed their expectations.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Ensure compliance with company standards and policies, including health and safety, hygiene, and presentation.

Requirements:

  • Previous experience in a hospitality management role, preferably in a similar industry.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proven problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.

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