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Customer Service Ambassador
2 months ago
Delivering Exceptional Guest Experiences
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Ashford International Hotel & Spa. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience, ensuring that every guest feels valued and cared for throughout their stay.
Key Responsibilities:
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a friendly and professional manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments with efficiency and accuracy.
- Process payments and handle administrative tasks with a high level of attention to detail.
- Collaborate with the hotel team to ensure seamless guest experiences, from arrival to departure.
Requirements:
- Passion for delivering outstanding customer service and a natural ability to connect with people.
- Previous experience in a customer-facing role, with a proven track record of conflict resolution and problem-solving.
- Ability to work under pressure, multitask, and maintain a high level of productivity in a fast-paced environment.
- Strong time management and organizational skills, with a focus on attention to detail and accuracy.
What We Offer:
- A competitive salary and benefits package, including free health club membership and discounts across The QHotels Collection.
- Opportunities for training and professional development, including course fees and access to an Employee Assistance Program.
- A supportive and inclusive work environment, committed to diversity, inclusion, and equal opportunities for all.
Why Join Us:
Ashford International Hotel & Spa is a 4-star, 179-bedroom property located in Ashford, Kent, offering a range of amenities and services, including a gym, pool, and Elemis spa. We are proud to be a Disability Confident employer and have signed the Armed Forces Covenant, achieving the Silver Award.
