Complaint Resolution Specialist

4 weeks ago


Falkirk, Falkirk, United Kingdom Diligenta Full time
About the Role

We are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will play a vital role in resolving customer complaints and queries in a timely and professional manner.

Key Responsibilities
  • Resolve customer complaints and queries through phone, letter, or email
  • Work closely with customers to understand their issues and provide a resolution
  • Utilize investigatory skills to identify root causes of complaints
  • Collaborate with internal teams to ensure customer satisfaction
Requirements
  • Financial Services or complaint handling experience
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of Microsoft Office and computer competency
What We Offer
  • Competitive salary up to £28,000 per year
  • 37.5 hours per week, Monday to Friday, 8am-6pm
  • Hybrid working arrangement available once fully trained
  • 31 days holiday, including bank holidays
  • Eligibility for discretionary bonus
  • Access to contributory pension scheme
  • Support for financial services qualifications
About Diligenta

Diligenta is a leading Life and Pensions service provider, committed to delivering exceptional customer service. We offer a rewarding role with full training, a competitive benefits package, and opportunities for career growth and development.



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