Womenswear Department Lead

2 weeks ago


London, Greater London, United Kingdom Selfridges Full time

Lead and Inspire a Team of Fashion Enthusiasts at Selfridges

We are seeking a passionate and driven individual to take the helm as our Womenswear Department Manager for Western Gallery Boutiques. This role offers a unique opportunity to shape the customer experience within a dynamic and high-performing retail environment.

Your Responsibilities:
  • Cultivate Exceptional Customer Service: Champion a culture of service excellence, ensuring every interaction leaves a lasting positive impression on our valued customers.
  • Build Lasting Customer Relationships: Foster a clienteling mindset within your team to cultivate repeat business and build strong connections with our clientele.
  • Data-Driven Decision Making: Leverage customer insights and data analytics to refine product offerings, enhance service levels, and drive sales growth.
  • Empower Your Team: Provide coaching, mentorship, and ongoing support to your team members, fostering their professional development and maximizing their potential.
  • Drive Commercial Success: Analyze performance metrics, manage key people statistics, and collaborate with stakeholders to achieve department goals and contribute to the overall success of Selfridges.
Your Qualifications:
  • Exceptional Communication Skills: Possess strong communication skills, enabling you to effectively manage complex situations and build rapport with customers and team members alike.
  • Resilience and Adaptability: Thrive in a fast-paced environment, demonstrating resilience and adaptability to changing priorities and challenges.
  • Data Analysis Expertise: Demonstrate experience in utilizing data for strategic decision-making and performance analysis.
  • Collaborative Leadership: Exhibit proven leadership skills, fostering a collaborative team environment that encourages innovation and high performance.
  • Strategic Business Acumen: Proactively contribute to business planning and decision-making processes, demonstrating a sound understanding of retail operations and market trends.


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