Document Services Specialist

2 weeks ago

Derby, Derby, United Kingdom Canon Full time
About the Role

We are seeking a highly organized and detail-oriented Document Services Operator to join our team at Canon UK. As a key member of our Information Management Services team, you will play a crucial role in providing exceptional service to our clients and ensuring the accuracy and quality of our document management processes.

Key Responsibilities
  • Receive, document, scan, and index customer documents with 100% accuracy and within customer SLAs.
  • Develop strong relationships and effective communication with customers and staff.
  • Complete various forms of scanning, including flatbed and automatic document feeder, and sort documents for processing.
  • Ensure quality control of documents entered into the document management system, including appropriate indexing and optimum resolution of scans.
  • Manage and maintain organized storage of hard copy documents, ensuring a clear audit and archiving trail.
  • Support the team in manoeuvring and archiving documents, and perform document retrievals as required.
  • Communicate work progress and highlight issues or improvement opportunities to the Team Leader.
Requirements
  • IT Proficient: Confident computer user with accurate keyboard and word processing skills, and a good working knowledge of MS Office, including Microsoft Word.
  • Experience of operating document scanning and print room reprographics equipment is desirable, but full user training will be provided.
  • High level of attention to detail, strong organisational skills, and good written English and numeracy skills.
  • Good communication and customer service skills, with a willingness to handle archive boxes up to 15KG.
  • Motivated and proactive, with a flexible approach to work that ensures customer commitments are met.
About Canon

At Canon, we value our employees and strive to create a diverse and inclusive workplace. We offer a range of benefits, including competitive salaries, a discretionary bonus scheme, and opportunities for learning and development. We are committed to sustainability and reducing our environmental impact, and we encourage our employees to contribute to this goal.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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