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Healthcare Reception Coordinator
2 months ago
Position Overview
Healthcare Reception Coordinator / Administrator
An outstanding opportunity has emerged within a healthcare facility to assist the Primary Health Care Team.
We are a welcoming Dispensing Practice with a patient list exceeding 4,000 individuals. Our team comprises 3 GP Partners, 2 Salaried GPs, 3 Practice Nurses, 1 Healthcare Assistant, 5 Dispensers, and an administrative/reception team of 8 staff members, along with a Practice Manager.
This role offers a total of 18 hours per week on a part-time basis.
Work Schedule
Monday
Thursday
Friday 1pm - 7pm
Key Responsibilities
The primary responsibility is to deliver reception and administrative support for the practice, engaging with patients, clinical staff, and colleagues in a courteous and efficient manner. Responsibilities include:
- Assisting and directing patients in accessing the appropriate services or healthcare professionals.
- Performing various administrative tasks to ensure the seamless operation of the practice in line with established procedures and protocols.
We are looking for a motivated and well-organized individual to join our team. It is essential that candidates are reliable, adaptable, possess effective communication skills, have excellent IT proficiency, and enjoy collaborating within a team environment. A good level of general education is required, including 3 GCSEs at Grade A-C (9-4) in English and Mathematics.
Previous experience in a healthcare setting is advantageous but not mandatory, as comprehensive training will be provided.
About Our Organization
Our healthcare facility is situated in a picturesque village, surrounded by natural beauty. We are a 3-partner rural dispensing practice with a patient list of over 4,000 individuals. We uphold a traditional caring ethos while also embracing modern technology. The partners maintain personal patient lists and are dedicated to ensuring continuity of care.
Job Duties
Responsibilities Include:
- Handling all general inquiries, explaining procedures, and scheduling new and follow-up appointments.
- Informing new patients about practice arrangements and formal requirements, ensuring all necessary procedures are completed.
- Ensuring courteous, efficient, and confidential management of patient inquiries and requests.
- Maintaining efficient and prompt filing, record-keeping, message-taking, and document distribution.
- Advising patients on relevant charges for private services, processing payments, and issuing receipts.
- Opening and closing the premises as required, including setting the alarm.
- Managing telephone operations, including restoring normal daytime use and diverting calls to the Out of Hours Service when necessary.
- Handling both electronic and paper mail.
- Ensuring all consulting rooms are adequately stocked before appointments.
- Utilizing computer systems for appointments, registrations, viewing pathology results, and other data entry tasks.
- Producing the clinical rota.
- Accurately inputting data into the clinical computer system and coding patient correspondence as needed, including scanning.
- Undertaking filing of paper records when necessary.
- Welcoming and directing patients.
- Taking patient requests for appointments, visits, test results, and messages.
- Assisting new patients by explaining practice procedures and completing necessary paperwork and data entry.
- Being open to training opportunities as required.
- Participating in regular team meetings, including staff and receptionists meetings.
- Ensuring smooth handover of staff and relevant messages.
- Demonstrating flexibility in working hours to facilitate the smooth operation of the practice during staff absences.
- Maintaining a tidy work environment, particularly in the office, reception area, and waiting room.
Candidate Profile
Qualifications
Essential
- 3 GCSEs at Grade A-C (9-4) including English and Mathematics.
Experience
Essential
- Strong communication skills.
- Proficient IT skills.
Desirable
- Previous experience in a healthcare environment is beneficial but not required, as full training will be provided.
