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Patient Services Advisor
2 months ago
Symphony Healthcare Services Limited is seeking a highly organized and communicative Patient Services Advisor to join their dedicated team on a permanent basis. This role is ideal for individuals who are passionate about delivering outstanding healthcare and possess excellent interpersonal skills.
Main Responsibilities- Provide administration and reception duties for the practice, ensuring efficient and polite interactions with patients, clinical staff, and colleagues.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional, adhering to agreed procedures and protocols.
- Undertake various administrative tasks to support the smooth running of the Practice, including data entry, filing, and communication with patients and external organizations.
- Deal with enquiries, signposting, and requests from patients, relatives, clinical teams, hospitals, and other external sources, demonstrating empathy and professionalism.
- Manage patient complaints, providing relevant information and escalating issues to the Practice Manager as necessary.
- Perform tasks such as booking appointments, home visits, and laboratory tests, ensuring accurate and timely completion of tasks.
- Maintain accurate records, including patient information, test results, and correspondence, adhering to data protection and confidentiality guidelines.
- Participate in staff meetings, training sessions, and appraisals, demonstrating a commitment to professional development and teamwork.
Symphony Healthcare Services Limited is a growing primary care organization based in Somerset, dedicated to delivering high-quality patient-centered care and services. We are committed to innovation and excellence, and we are seeking like-minded individuals to join our team.
Requirements- Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external organizations.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Proficiency in computer software, including Microsoft Office and practice management systems.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility and adaptability, with a willingness to learn and develop new skills.
