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Relationship Manager

2 months ago


Reading, Reading, United Kingdom eCapital Commercial Finance UK Full time
About eCapital Commercial Finance UK

eCapital Commercial Finance UK is a leading provider of invoice finance solutions, dedicated to helping businesses access the funding they need to thrive.

Job Title: Relationship Manager

We are seeking an experienced Relationship Manager to join our team, responsible for managing client relationships and driving business growth.

Key Responsibilities:
  • Client Relationship Management: Proactively manage client relationships across a mixed portfolio of funding lines, identifying opportunities to drive business growth and mitigate risk.
  • Portfolio Review: Conduct regular portfolio reviews with client managers to ensure a deep understanding of client performance and risk.
  • Team Management: Lead and engage a team to deliver an excellent operational service to clients, setting targets and driving performance.
  • Client Visits and Onboarding: Conduct client visits and onboarding meetings to ensure a smooth transition and effective communication.
  • Funding and Fee Negotiations: Negotiate funding and fees with clients, maintaining a strong and empathetic relationship to drive business growth.
  • Risk Management: Analyze data and financial information to determine risk levels associated with clients, identifying opportunities to mitigate risk.
  • Client Complaints: Proactively manage client complaints, escalating issues through appropriate channels.
Requirements:
  • Experience: Previous experience in the invoice finance or discounting industry, with a strong understanding of credit control and risk management.
  • Skills: Commercially driven, customer-centric, with practical and intuitive risk awareness, ability to undertake numerical analysis and financial interpretation.
  • Attributes: Ability to build rapport swiftly, good written and verbal communication skills, good listening and problem-solving skills, attention to detail, ability to manage time effectively, negotiation skills, and creative thinking.
What We Offer:
  • Competitive Salary: A competitive salary and bonus scheme.
  • Benefits: A range of benefits, including private healthcare, pension scheme, and enhanced maternity and paternity leave.
  • Professional Development: Opportunities for professional development and career growth.
How to Apply:

If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.