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IT Support Specialist
2 months ago
About the Role:
We are seeking a skilled 2nd Line Support professional to join our IT team at Circle Group. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting to our users.
Key Responsibilities:
- Provide timely and effective technical support to users via phone, email, and remote desktop
- Troubleshoot and resolve technical issues related to hardware, software, and network
- Collaborate with the 1st Line Support team to ensure seamless handovers and effective issue resolution
- Participate in on-call rotations to provide 24/7 support
- Stay up-to-date with the latest technologies and best practices in IT support
Requirements:
- 2+ years of experience in IT support
- Strong knowledge of Windows, Azure, Intune, AD, DNS, DHCP, and VPN
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
Competitive salary and benefits package
Opportunities for career growth and professional development
Collaborative and dynamic work environment