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IT Support Specialist

2 months ago


Guildford, Surrey, United Kingdom Circle Group Full time
Job Title: 2nd Line Support
About the Role:

We are seeking a skilled 2nd Line Support professional to join our IT team at Circle Group. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting to our users.


Key Responsibilities:
  • Provide timely and effective technical support to users via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues related to hardware, software, and network
  • Collaborate with the 1st Line Support team to ensure seamless handovers and effective issue resolution
  • Participate in on-call rotations to provide 24/7 support
  • Stay up-to-date with the latest technologies and best practices in IT support

Requirements:
  • 2+ years of experience in IT support
  • Strong knowledge of Windows, Azure, Intune, AD, DNS, DHCP, and VPN
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

Competitive salary and benefits package

Opportunities for career growth and professional development

Collaborative and dynamic work environment