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BSL (Sign Language) Interpreters and Communication Specialists

2 months ago


London, Greater London, United Kingdom LanguageLine Solutions Full time
Job Title: British Sign Language Support Specialist

Job Summary:

LanguageLine Solutions is seeking a highly skilled British Sign Language (BSL) Support Specialist to join our team. As a BSL Support Specialist, you will play a critical role in facilitating communication between BSL and English speakers in a variety of industries.

Key Responsibilities:

  • Provide high-quality video interpreting services, ensuring accurate and complete interpretations of verbal and non-verbal messages.
  • Exhibit excellent interpreting skills and professional attitude while interpreting, maintaining impartiality and unbiasedness.
  • Manage the flow of video calls, avoiding unnecessary interactions with service users without client permission.
  • Stay up-to-date with industry-specific terminology and protocol, including medical, court, insurance, and government agencies.
  • Provide exceptional customer service, using appropriate tone, patience, and courtesy when interacting with clients and service users.
  • Maintain a positive working relationship with Contractor Liaison, the Interpreter Resource Centre, and other departments as needed.
  • Demonstrate dependability and commitment to cultural sensitivity and working in a diverse environment.

Requirements:

  • Be a Registered Sign Language Interpreter (RSLI) with the National Register for Communications Professionals working with Deaf and Deaf blind people (NRCPD) and provide evidence of re-registration on a yearly basis.
  • Hold an MA, Post Graduate Diploma, or NVQ Level 6 or equivalent in BSL/English Interpreting and Translating, as well as a Level 6 or honors degree level or equivalent in the second language (typically BSL).
  • Have sufficient experience in public sector BSL interpreting, with evidence available on request.
  • Be competent in Microsoft Office.
  • Have a home office that provides space for a backdrop of 5 ft by 7 ft and a desk and chair, with cable or fiber optic services preferred.

Desirable Qualifications:

  • Competency in Microsoft Office.
  • Experience in delivering training.
  • Experience in quality control/performance review of others.

LanguageLine Solutions is an Equal Opportunity Employer:

We are committed to providing a diverse and inclusive work environment, and we welcome applications from qualified individuals with disabilities. We will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.