Market Financial Center Manager

1 week ago

Leamington Spa, Warwickshire, United Kingdom Bank of America Full time

About the Role

This is a critical leadership position within the Bank of America organization, responsible for supporting a cluster of financial centers in designated markets. As a key member of the management team, you will play a vital role in driving operational excellence, ensuring the effective and cohesive management of all aspects of the financial center.

Key Responsibilities

  • Operate as a backup financial center leader within a market, providing leadership and guidance to team members.
  • Manage client traffic, engaging and appropriately routing clients, and fostering client retention through exceptional customer service.
  • Manage business results through formalized management routines and coaching, driving growth and profitability.
  • Create a world-class client experience environment, ensuring that all interactions are personalized, responsive, and meet the highest standards of quality.
  • Manage market-level initiatives prescribed by market leaders, driving business growth and expansion.
  • Drive operational excellence, ensuring that all processes and procedures are efficient, effective, and aligned with company goals.

Requirements

  • 1+ years of leadership experience, demonstrated through coaching, training, or motivating a diverse work team.
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
  • Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability.
  • Proven record of balancing risk and making sound decisions while achieving business goals.
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
  • Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results.
  • Strong communication skills (including verbal, non-verbal, written, and presentation) and active listening skills.
  • Proficiency in computer skills and professional programs (for example, Microsoft Office).
  • Ability to pass pre-employment assessments and compliance requirements.
  • Availability to work weekends and/or extended hours as required to run the business.
  • Must be able to travel to any financial center within the defined market.

Preferred Qualifications

  • 1+ years of management experience, including hiring, coaching, and developing direct reports.
  • Experience in the following industries: Consumer banking/financial services, mortgage, retail, or hospitality.
  • Undergraduate degree.
  • Bilingual (fluent verbal and written).

Skills

  • Customer Service Management
  • Performance Management
  • Coaching
  • Customer and Client Focus
  • Talent Development
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Referral Management
  • Leadership Development
  • Inclusive Leadership
  • Prioritization
  • Problem Solving

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

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