Service Operations Supervisor

3 weeks ago


Ingatestone, Essex, United Kingdom Ad Warrior Full time
Position: Service Operations Supervisor

Location: Ingatestone, CM4 9NS

Compensation: £13.45 per hour

Work Schedule: 40 hours per week

Are you the individual that Ad Warrior is seeking? We are currently on the lookout for a Service Operations Supervisor.


We value individuals who possess the passion, skills, and experience necessary to contribute to a compassionate and community-focused workforce.

At Ad Warrior, we believe that those we support deserve a fulfilling and vibrant life. Our commitment to excellence drives us to uphold our core values of being Open, Enabling, Inclusive, and Courageous in all our endeavors.

Our services span across adult care, children's care, and education, all aimed at fostering inclusion and support.

We are dedicated to providing professional, flexible, and personalized care, going above and beyond to create opportunities for individuals to thrive and live well.

Role Overview

As a Service Operations Supervisor, you will be responsible for overseeing the daily operations of our service. This includes supporting both the staff team and the individuals we serve.


We are seeking candidates who have achieved an NVQ Level 3 in health and social care or are willing to pursue this qualification.

You will also be required to cover sleep-in shifts, with an additional payment of £60 per session.

As a Supervisor, participation in the On Call rota is expected, with an additional £10 compensation per session.

At Ad Warrior, we provide person-centered care and support for adults with diverse disabilities and needs.


Our services are tailored to meet individual requirements, empowering people to enhance their living skills, independence, and daily task completion.

Engaging with the local community for activities, building friendships, and fostering a sense of belonging is a vital aspect of our service.

Employee Benefits

- Welcome bonus of £500 upon successful completion of probation (terms apply)


- Birthday recognition: All frontline care staff receive a birthday card and the opportunity to take their birthday off, deducted from annual leave.

- Reward system: If your service is rated good or equivalent by CQC in all domains, all staff will receive a £30 gift voucher. Outstanding ratings will earn a £50 gift voucher.

We aim to acknowledge staff contributions in various ways.

You may receive a recognition letter from a member of the Executive Leadership Team and could be nominated for a gift voucher up to £50 for exceptional performance in your role.

- Comprehensive training package provided for all staff.

- Generous annual leave entitlement of 25 days + 8 bank holidays for the first 5 years, increasing to 28 days + 8 bank holidays thereafter.

- Pension Scheme.

- Access to employee assistance programs.

Application Process


If you believe you are a suitable candidate and wish to contribute to our reputable organization, please proceed to our website to complete your application.


Ad Warrior is a disability charity dedicated to empowering children, young people, and adults to lead fulfilling lives.


We are committed to safeguarding and promoting the welfare of vulnerable individuals and expect all employees to share this commitment.

All employment offers are contingent upon an enhanced DBS/Access NI check.


We are proud to be part of the Disability Confident Scheme and promote equal opportunities, welcoming applications from all individuals regardless of age, disability, gender, ethnicity, religion, or sexual orientation.


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