About the Role

We are seeking an experienced and dedicated Operations Manager to join our team at Imperial Heating Services Ltd. As the Operations Manager, you will play a crucial role in overseeing the day-to-day operations of our Commercial Heating Services in London and the Greater London regions.

Key Responsibilities

• Team Leadership: To lead and motivate a team of technicians, project managers, and support staff on site and within the office.
• Set Clear Performance Expectations: To set clear performance expectations, provide coaching, and conduct regular performance evaluations.
• Continuous Liaising: To continuously liaise with supervisors to maintain a clear understanding of site progress, labour levels/problems, main plant orders, and planning for future labour on site.

Operations Oversight

• Project Scheduling: To manage all aspects of project scheduling, resource allocation, and workflow efficiency for our daily operations.
• Staff and Subcontractor Labour: To schedule staff and subcontractor labour efficiently.
• Plant and Materials: To organise plant and materials for each project.
• Project Process: To monitor project process and ensure that timelines and budgets are met.
• Operational Processes: To implement and refine operational processes to improve productivity and quality.

Client Relations

• Develop and Maintain Client Relationships: To develop and maintain strong client relationships in London and Greater London by ensuring exceptional service delivery.
• Client Enquiries: To address client enquiries, concerns, and requests promptly and professionally.
• Upselling and Cross-Selling: To identify opportunities for upselling or cross-selling heating services.

Quality Assurance

• Enforce Quality Control Standards: To enforce quality control standards and safety protocols to ensure compliance with industry regulations.
• Regular Inspections and Audits: To conduct regular inspections and audits to maintain high-quality service delivery.
• Continuous Improvement: To drive continuous improvement initiatives within the operations department.

Resource Management

• Weekly Meetings: To hold weekly meetings to run through office staff daily, weekly, and monthly responsibilities.
• Labour Allocation: To allocate labour to meet project demands while controlling costs.
• Inventory and Equipment Management: To manage inventory, equipment, and material procurement to ensure efficient operations.

Financial Management

• Department Budgets: To work closely with the finance team to create and manage department budgets for projects.
• Financial Performance: To monitor financial performance and implement cost-saving measures where necessary.
• Price Strategies: To contribute to the development of price strategies and proposals for new projects.

Reporting and Analysis

• Monthly Meetings: To hold monthly meetings with the Managing Director, senior supervisors, and accounts.
• Job Reports: To oversee the completion of job/engineer reports ready to be provided to our clients.
• Project Performance: To report back to the Managing Director with current project performances and budgets.

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