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Operations Director
2 months ago
About the Role
We are seeking a highly motivated and experienced General Manager to join our team at Tenpin. As a key member of our management team, you will be responsible for the day-to-day operation of our centre, including the development and growth of our people, sales, and profits.
Key Responsibilities
- Develop a culture that ensures consistent excellence in customer service and experience.
- Develop the business through proactive local sales promotions and the effective delivery of centrally developed products and promotions.
- Produce an annual business plan for the business, identifying key areas for growth and financial improvement, in liaison with the Regional Manager.
- Ensure rigorous systems of financial control and management are in place, and that all key financial targets are met.
- Create a professional working environment that fosters the development of all team members, through adequate training, regular appraisals, and fair and consistent management.
- Be fully involved in the delivery of the corporate strategy and provide effective feedback to the Executive Team as appropriate.
- Provide a safe and secure environment for both staff and customers.
- Provide support to the team on the centre floor when required.
- Lead from the front and support the team on departments when necessary.
- Ensure the unit is self-sufficient with regards to sickness, holiday, vacancies, and any other required cover.
- Ensure the rota is adhered to by all Management.
Requirements
- A minimum of 2 years' experience within a hands-on general manager role, ideally within the leisure or hospitality industry.
- Experience in leading and developing large teams.
- Experience in optimising revenue and overall business performance.
- Full of determination, enthusiasm, and patience.
- Fully flexible and highly adaptable to change.
About Tenpin
Tenpin is a leading provider of entertainment services, offering a unique and exciting experience for customers of all ages. Our centres are fantastic places to visit and work, with a range of activities and amenities that cater to diverse interests and needs.
What We Offer
- Industry-leading bonus scheme.
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays).
- Enhanced Maternity, Paternity, Adoption leave.
- Tenpin Treats – Retailer discounts, Smart Tech, and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance – 4 x annual salary.
- A day off for your birthday.
- Long Service Awards.
Career Development
Tenpin is committed to the development of our people, offering opportunities for career growth and advancement. Many of our managers started as team members and have progressed to senior roles, demonstrating our commitment to employee development and success.
