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Support Worker

2 months ago

Walthamstow, Greater London, United Kingdom Look Ahead Full time
About the Role

We are seeking a compassionate and resilient Support Worker to join our team at Look Ahead. As a Support Worker, you will play a vital role in providing high-quality care and support to our customers, helping them to develop independent living skills and achieve their goals.

Key Responsibilities
  • Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer's identified needs.
  • Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers.
  • Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers, colleagues, visitors, contractors and premises.
  • Deliver all aspects of support to enable customers to develop independent living skills, including practical tasks, personal care, and personal finances support.
  • Champion a positive local culture within the service.
  • Support customers to undertake domestic tasks, including practical assistance to ensure a high-quality living environment.
  • Participate in support planning, risk management, and assessment of needs in line with support planning.
  • Work with customers to promote social inclusion and independent living, encouraging customers to maximise their skills and choices.
  • Involve customers in the design, development, and delivery of the service through co-production.
  • Use appropriate communication to ensure customers understand and can make informed choices.
  • Report and support any observations relating to customers' welfare.
  • Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers.
  • Shift lead, ensuring effective coordination of staff time so that all planned service and customer activities are attended to during the course of the shift.
  • Maintain a good standard of records and reporting as required at the project under the direction of the Management.
  • Engaging in learning and development activities to increase knowledge and skills and share learning with customers and colleagues.
  • Attend and participate in team meetings, customer meetings, and participate in daily handovers.
  • Competent and willing to learn the use of IT and relevant systems.
  • Adhere to all the policies and procedures of Government, Look Ahead Care & Support, plus those specific to the service, including any statutory requirements.
About You

We are looking for someone with good values and a personality that is trustworthy, able to work in partnership, and willing to achieve outstanding outcomes. You should be capable of working as part of a group or team, able to use your initiatives, and willing to listen to others and share your own ideas and knowledge.

You should be fundamentally calm and resilient, not letting emotion adversely affect you or obscure your judgement. You should be respectful, articulate, and sensitive in your style of communication, with a practical and logical mind and a naturally well-organised approach.

You should be confident, motivated, and have good self-esteem, with a can-do attitude and a passion for your career and job experiences. You should thrive on change and enjoy dynamic, diverse environments, with an ability to cope positively with challenging and diverse behaviour.

You should enjoy social interaction and the company of others, network in the local business community, and have an approachable and positive behaviour.

What You'll Bring
  • Relevant sector work experience and good values.
  • IT skills.
  • Demonstrable experience of supporting vulnerable adults with Learning Disabilities.
  • NVQ Level in Health and Social Care or equivalent, or willing to complete the qualification.