Commercial Partnerships Executive
3 weeks ago
ABOUT US
Welcome to Crafty Counsel, a vibrant community dedicated to in-house legal professionals, committed to fostering joy, insight, and connections within the industry.
Our commercial partnerships are integral to this mission. We collaborate with law firms, legal technology companies, and various entities in the legal sector that seek to engage with in-house lawyers. Our work encompasses event sponsorship, content creation, market positioning, business generation, and client understanding. Many of these organizations become our esteemed "Cherished Partners," collaborating with us throughout the year on events, content, and thought leadership, while gaining insights into their in-house lawyer clientele.
Our event portfolio features Crafty Fest, the premier gathering for in-house legal professionals in the UK, attracting around 700 attendees, alongside numerous other conferences and intimate breakfast/dinner events throughout the year, which include engaging discussions and other valuable content.
Beyond events, Crafty Counsel thrives as a true community, boasting an active online hub where members exchange vendor recommendations, career opportunities, and provide mutual support. Our network of community volunteers organizes "Crafty Locals"—small-scale meetups in various towns and cities across the UK and beyond.
As a growing startup, our team consists of eight full-time employees, with plans to expand by adding up to three more by the end of the year. We also engage a dynamic network of freelance talent, community volunteers, investors, and advisors.
THE ROLE
Reporting directly to the Head of Commercial, you will excel in relationship management, ensuring the success of all commercial facets of the organization, including events and content studios.
KEY RESPONSIBILITIES
- Lead the renewal process, focusing on securing and upselling, with revenue retention exceeding 100% year on year.
- Develop enduring relationships with existing clients, expanding these connections across departments, regions, and product offerings.
- Gain a deep understanding of our partners' motivations and commercial drivers, advocating for them internally.
- Oversee the seamless execution of each commercial partnership, coordinating with other functions as necessary while maintaining oversight of delivery.
- While new sales are encouraged, the primary focus will be on renewals and upsells.
- Maintain all sales pipelines and facilitate cross-functional communication as needed.
- Engage in contract drafting and negotiation, delegating intense negotiations to the CEO or Head of Commercial.
- Supervise our Team EA to ensure proper filing of contracts and maintenance of internal deliverables.
- Utilize data management tools, including HubSpot and Notion, to identify opportunities for improvement and streamline processes.
- Keep HubSpot and Notion records updated to maintain accurate client information.
- Manage your schedule effectively and prioritize tasks independently.
- Conduct regular check-ins with key clients to ensure they maximize their partnership benefits.
- Attend selected events to assist with client engagement, ensuring they derive maximum value from their partnership.
- Embrace a culture of hospitality and partner satisfaction, consistently seeking ways to exceed partner expectations.
SUCCESS METRICS
- Achieve revenue targets, particularly maintaining a revenue retention rate above 100%.
- Ensure partners continue to value and prioritize their relationship with Crafty Counsel.
- Support the Head of Commercial in executing our broader commercial strategy.
- Guarantee that our commercial operations are efficient and of the highest quality, providing peace of mind for the team to focus on growth.
- Demonstrate progress towards achieving commercial goals through existing client relationships.
- Implement process efficiencies, including automation, to reduce project time requirements.
- Contribute creative ideas for enhancing partnership materials and collaborate with marketing to bring these ideas to fruition.
- Build strong relationships with colleagues, clients, freelancers, and the community.
- Leave a personal mark on our events, projects, partnerships, and systems.
- Show a keen interest in the legal market, particularly in legal technology, and strive to deepen your understanding of this client segment.
WHO YOU ARE
Essential Qualifications
- Proven sales expertise with 4+ years of experience in cultivating and maintaining a loyal client base.
- Exceptional interpersonal skills, capable of effective communication with diverse stakeholders.
- Strong written communication abilities, essential for interactions with both the team and clients.
- Proficiency in Google Suite, with familiarity in HubSpot, Notion, Docusign, and LinkedIn being advantageous.
- A proactive and positive mindset, always seeking solutions even when answers are not immediately apparent.
- A genuine commitment to exceeding client expectations, as we carefully select our partners and aim to deepen these relationships.
Preferred Qualifications
- Familiarity with the legal industry.
- Experience in project management.
OUR VALUES
We are deeply committed to our values: Community First, Creativity, Curiosity, Humility, Integrity, Joy, Long-Term Thinking, and Security. We are eager to share more about these principles during the interview process.
We seek an individual whose values align with ours and who can contribute positively to our strong team culture.
WORKING ENVIRONMENT
In this role, you can expect a hybrid work model, with in-person collaboration on the first business day of the week and flexible arrangements for the remainder based on team needs. Regular in-office attendance is anticipated, with a preference for candidates who value face-to-face interactions with the team, clients, and community.
Some event attendance will be required, which may involve early starts or late finishes. We maintain a flexible and humane approach while encouraging frequent visits to the office.
BENEFITS
- Competitive salary of up to £50k base, plus performance-related bonuses, depending on experience.
- Annual budget of £500 for professional development, conferences, memberships, and other useful resources.
- £250 annual grant for home office equipment, in addition to the provided laptop.
- 25 days of holiday, plus UK public holidays and your birthday off.
- Comprehensive maternity and paternity leave policy.
- Private medical insurance.
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