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Facilities Support Specialist

2 months ago


Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

Job Overview

The Facilities Support Specialist plays a crucial role in ensuring a welcoming and efficient environment for all users of the University of Glasgow. This position involves a diverse range of responsibilities focused on customer service, operational support, and maintenance compliance.

Main Responsibilities

Customer Service

  • Provide exceptional, customer-oriented assistance to all building users, ensuring a visible presence and proactive resolution of issues to enhance the overall experience.
  • Uphold a positive representation of the University by adhering to its values and maintaining a professional appearance.
  • Facilitate access to services and information, including reception duties and support for various events.
  • Assist with Audio Visual equipment and Lecture Theatre setups, offering guidance and first-line support to staff.
  • Maintain effective communication with colleagues, utilizing two-way radios in designated areas.

Porterage and Setup

  • Oversee room bookings and prepare spaces for events, including furniture arrangement as per specifications.
  • Manage pedestrian flow during events to ensure safety and efficiency.
  • Set up rooms for examinations and events, coordinating the delivery and collection of necessary materials.
  • Collaborate with team members to support University functions and ensure seamless operations.
  • Work in conjunction with other departments to maintain high service standards.

Maintenance, Health & Safety Compliance, and Security

  • Responsible for securing premises by adhering to access control policies and managing alarm systems.
  • Act as a Fire Warden and assist in emergency evacuations as trained.
  • Serve as the first responder in emergencies, providing first aid as necessary.
  • Report maintenance issues proactively and monitor resolution progress.
  • Ensure cleanliness and safety of the facilities, including waste management and compliance with health and safety standards.
  • Coordinate with contractors to minimize disruption to daily operations.

Occasional Duties

  • Conduct regular safety checks to maintain a secure working environment.
  • Assist with cleaning and maintenance tasks as needed, ensuring the facility remains safe and presentable.
  • Perform minor maintenance tasks and update documentation as required.
  • Implement safety measures during adverse weather conditions.

Qualifications and Skills

Essential:

  • Demonstrated experience in a similar role or relevant qualifications.
  • Strong understanding of facilities management and health and safety regulations.
  • Excellent communication skills and a customer-focused approach.
  • Ability to work independently and as part of a team.
  • Proficiency in IT applications, including MS Office.

Desirable:

  • Valid driving license and knowledge of health and safety legislation.
  • Interest in the range of services provided by the University.

This position offers a competitive salary and the opportunity to be part of a dynamic and inclusive community at the University of Glasgow.