Facilities Support Specialist

4 days ago


Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time
Job Title: Facilities Helpdesk Coordinator

Job Summary:
We are seeking a skilled Facilities Helpdesk Coordinator to join our team at CBW Staffing Solutions. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

* Provide first-line support to clients via phone, email, and in-person
* Manage and maintain the facilities helpdesk inbox, ensuring prompt and efficient resolution of issues
* Schedule reactive and helpdesk call outs, as well as open and close jobs as necessary
* Review jobs received during the working day and allocate them to engineers accordingly
* Provide administrative support to the office and contract managers, including data entry and document management
* Attend to queries and provide general administration support as needed

Requirements:

* Help desk experience
* Experience in facilities management
* General administration skills
* Familiarity with CAFM software

What We Offer:

* Competitive salary up to £27,000 per annum
* 25 days annual leave plus bank holidays
* Pension scheme with employer contribution
* Life insurance
* Private healthcare scheme
* Sick pay

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