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Service Operations Coordinator
2 months ago
Position: Customer Service Coordinator
Company: ALOIS Solutions
Type of Employment: Contractual Engagement
Key Responsibilities:
• Facilitate communication regarding outsourced project priorities for clients, ensuring meticulous attention to their specifications and our service agreements.
• Generate and present quotations for subcontractor pricing to clients through the sales platform. Oversee daily prioritization of client orders, providing updates and managing any escalations effectively.
• Address daily client inquiries, ensuring information is conveyed in a clear and documented manner.
• Manage new client requests efficiently, ensuring timely processing of outsourced tasks by:
• Initiating the release of service orders to our external partners for outsourced tasks.
• Collaborating with logistics to confirm the progress of units through the established processes.
• Monitoring turnaround times for projects to guarantee adherence to client commitments.
• Handling requests for status verification regarding receipt or other processing stages for outsourced tasks as needed.
• Updating internal records for individual projects to maintain accurate tracking.
• Adhering to quality protocols to log certifications into the internal system for auditing purposes.
• Supporting overall on-site outsourced operations daily, fostering teamwork and providing prompt assistance.
• Ensuring the availability of advanced materials, equipment, and services in line with supply chain optimization goals and management objectives.
• Engaging in general procurement responsibilities, which may include initiating requisitions, purchase orders, and scheduling. Reviewing supplier quotes and confirming order statuses to ensure timely delivery aligned with client expectations.
• Assisting any procurement outsourcing contract personnel as necessary, including but not limited to, managing open order reports, supplier confirmations, and ensuring on-time delivery.
