Complaint Resolution Specialist

6 days ago

Bristol, United Kingdom Huntswood Full time

Huntswood is seeking a skilled Senior Complaint Handler to join a high-profile project for a leading retail bank. As a Senior Complaint Handler, you will provide exceptional customer service by resolving complaints in a timely and professional manner. Your expertise in business banking complaints will be invaluable in investigating customer complaints and communicating resolutions through bespoke letters and phone calls. Key responsibilities include:

* Providing high-quality service to customers by resolving complaints efficiently
* Utilizing your experience to collect information and deliver effective outcomes for customers
* Interrogating various systems to gather information and improve the customer journey
* Preparing clear and compliant communication with customers through bespoke letters

Requirements:

* Minimum 24 months of banking complaint handling experience, including writing final response letters
* Business Banking product experience is advantageous
* Knowledge of FCA and FOS regulations surrounding complaints
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong attention to detail
* Ability to navigate in-house databases
* Good MS Office skills, particularly MS Word

About Huntswood: We are a market-leading UK contract recruiter, specializing in sourcing skilled specialists for large-scale client projects and niche interim appointments. By joining our team, you will gain access to more contract opportunities in the future.

If you are interested in this Complaints Manager opportunity, we encourage you to apply.

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