Administrative Assistant

3 weeks ago

London, Greater London, United Kingdom Royal Borough of Greenwich Full time
Service Improvement Administration Assistant

We are seeking a highly skilled and experienced Administration Assistant to join our team at Royal Borough of Greenwich. The successful candidate will be responsible for providing administrative support to our Service Improvement Officers, ensuring the smooth operation of our service delivery team.

This is a fixed-term temporary post, running until the end of March 2025. The ideal candidate will have a strong background in administration, excellent IT skills, and the ability to work effectively in a fast-paced public-facing environment.

The role will involve logging and managing complaints and enquiries, including those from the Ombudsman. The successful candidate will be responsible for investigating, coordinating, and refining responses to ensure they are sent in a timely manner to a high level of service.

We aim to resolve complaints quickly to the satisfaction of all parties, while managing conflicting priorities and demands in a busy service environment. The post holder will report to the two Service Improvement Officers within Tenancy Services.

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We encourage applications from all sections of the community.

How Applications are Scored: Each application will be scored according to how well the supporting statement addresses each point on the Person Specification for the role. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. Please use this 'Salary Calculator' to help you calculate a pro rata salary.

Job Term and Hours per Week: Fixed term (secondment available to internal staff if approved by Chief Officer);

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