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Implementation Support and Training Officer

2 months ago

Scotland, United Kingdom NHS Lanarkshire Full time
About the Role

The NHS Lanarkshire is seeking a highly skilled and experienced Implementation Support and Training Officer to join their Digital Training Department. As a key member of the eHealth Programme Implementation & Support Training team, you will play a crucial role in designing, delivering, and evaluating training programs for staff in NHS Lanarkshire.

Key Responsibilities
  • Design and deliver training programs for staff in NHS Lanarkshire, including user guides and procedures, to support the implementation of new computer systems.
  • Coordinate and run IT training programs for staff, ensuring effective knowledge transfer and adoption.
  • Liaise directly with users of Lanarkshire Applications to assess their training requirements and provide tailored support.
  • Maintain and produce summary information about training delivered, providing valuable insights for the organization.
  • Provide support to Managers and Departments during and after the implementation process, ensuring a seamless transition.
Requirements
  • Education to HNC level, preferably in a computing-related subject, and a formal training qualification, such as IITT accreditation.
  • Proven ability to effectively design and deliver training and development packages, working to tight deadlines.
  • At least 3 years of in-depth experience in a healthcare environment, with a strong understanding of interdepartmental relationships.
  • Sound knowledge of Microsoft Office products, including Word, Excel, Access, and PowerPoint.
Desirable Skills
  • Car driver with a full, valid UK/EU/EEA license.
Working Arrangements

This role will be based in the Digital Training Department within Kirklands - NHSL Headquarters. The working pattern will be Monday to Friday, 9am to 5pm.

Why Join NHS Lanarkshire?

NHS Lanarkshire offers a supportive environment where you can add to your skills and further your career. Some of the benefits include:

  • A minimum of 27 days annual leave, increasing with length of service.
  • A minimum of 8 days of public holidays.
  • Membership of the NHS Pension Scheme, with life insurance benefits.
  • Paid sick leave, increasing with length of service.
  • Occupational health services.
  • Employee counselling services.
  • Work-life Balance policies and procedures.