Incident Response Leader

4 weeks ago


Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group Full time

Become a key player as an Incident Response Leader

We are seeking a proficient IT Incident Response Leader to become part of our IT Service Operations Team. In this pivotal role, you will be responsible for crafting and steering effective Incident Management protocols to guarantee stable and resilient services for our organization.

Key Responsibilities:

  • Establish and disseminate standards for Incident Management
  • Lead efforts during significant incidents
  • Assess and prioritize incidents
  • Oversee incident resolution and evaluate patterns
  • Facilitate communication and escalation pathways
  • Ensure adherence to quality benchmarks and compliance with Service Assurance protocols

Required Skills and Qualifications:

  • In-depth knowledge of ITIL methodologies
  • At least 3 years of ITIL experience, with a minimum of 2 years in Incident Management
  • Proven experience in developing optimal process frameworks
  • Capability to thrive in a dynamic work environment
  • Strong time management and prioritization abilities

About Connells Group:

Connells Group stands as one of the foremost providers in the UK, specializing in residential sales, lettings, and a variety of property services. We are committed to fostering diversity and encourage applications from qualified individuals, irrespective of their background or identity.



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