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Incident Response Leader
3 months ago
Become a vital part of our organization as an Incident Response Leader
We are seeking a proficient IT Incident Response Leader to enhance our IT Service Operations Team. In this position, you will be responsible for establishing and overseeing effective Incident Management protocols to guarantee reliable and resilient services for our organization.
Key Responsibilities:
- Establish and disseminate standards for Incident Management
- Lead efforts during significant incidents
- Assess and prioritize incidents
- Oversee incident resolution and evaluate patterns
- Facilitate communication and escalation pathways
- Maintain quality benchmarks and adherence to Service Assurance protocols
Required Skills and Qualifications:
- Deep knowledge of ITIL methodologies
- At least 3 years of ITIL experience with a minimum of 2 years in Incident Management
- Proven track record in formulating best practice protocols
- Capability to thrive in a dynamic environment
- Strong time management and prioritization abilities
About Connells Group:
Connells Group stands as one of the foremost providers in the UK, specializing in residential sales, lettings, and an array of property services. We are committed to fostering diversity and welcome applications from qualified individuals, irrespective of their background or identity.
