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Customer Service Account Coordinator

2 months ago

Plymouth, Plymouth, United Kingdom TQR Consultancy Ltd Full time

We are working with a global market leading manufacturing firm to find an experienced Customer Service Account Coordinator to join their team. Reporting to the Customer Service Manager, the successful candidate will be responsible for improving customer service experience, creating engaged customers, and facilitating organic growth while taking ownership of customer issues and following problems through to resolution.

This role is a six-month fixed-term contract with the potential to develop into a long-term permanent position.

Key Responsibilities:

  • Manage all aspects of customer accounts.
  • Improve customer service experience, create engaged customers, and facilitate growth.
  • Provide proactive customer outreach.

Requirements:

  • Experience in providing excellent customer service support.
  • Proven experience of MS Office Suite, including Excel and PowerPoint.
  • Excellent communication skills and team working.
  • Good standard of English and Maths (GCSE Grade 4 minimum).
  • SAP experience is an advantage but not essential.
  • Trouble-shooting, multi-tasking, and time management skills.

Working Arrangements:

The successful candidate will work 5 days a week on site, Monday to Friday, 08:15am to 16:15pm.