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Customer Service Representative
2 months ago
Location: Edinburgh, UK
Contract: 12 months
Introduction:Our client, a leading financial services institution, is seeking a Customer Adviser to join their dynamic team based in Edinburgh. With a long-standing reputation for providing exceptional banking services, our client is dedicated to supporting both individual and business customers through innovative financial solutions.
Role Overview:As a Customer Adviser, you will be responsible for delivering high-quality service to customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in building strong customer relationships, handling everyday transactions, and identifying potential opportunities to refer customers to the appropriate services or products.
Key Responsibilities:- Customer Service: Provide accurate, friendly, and professional service during customer interactions, handling enquiries and cashiering duties effectively.
- Relationship Building: Establish strong customer relationships to enhance loyalty and satisfaction.
- Lead Generation: Identify sales opportunities and refer leads to colleagues to ensure lead generation targets are achieved.
- Customer Support: Investigate and resolve straightforward customer enquiries or complaints within agreed service standards.
- Referral Management: Recognise when a customer's request requires specialist advice and refer them to the appropriate team or colleague.
- Team Collaboration: Contribute to team objectives by supporting workload management and ensuring customer satisfaction.
- Strong communication skills with the ability to interact effectively with customers.
- Ability to handle routine processes with accuracy and efficiency.
- A proactive attitude towards identifying opportunities and solving customer queries.
- Previous experience in a customer service or retail banking environment is desirable but not essential.
- Competitive salary and performance-based incentives.
- Training and career development opportunities within a renowned banking group.
- A supportive, inclusive workplace culture.
