Ophthalmic Support Specialist

4 weeks ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

Work-Life Balance: At University Hospitals Bristol and Weston NHS Foundation Trust, we understand the importance of a healthy work-life balance. We encourage you to discuss flexible working arrangements that suit your personal life during the application process.

Diversity and Inclusion: We actively encourage applications from individuals of Black, Asian, and minority ethnic backgrounds, as they are currently under-represented within our organization.

About Us: Our Trust has seen significant growth in the adult haemophilia and benign haematology service at the Bristol Haematology & Oncology Centre. We are recognized as the designated Regional Centre for Haemophilia, TTP, and ITP, providing comprehensive care for bleeding disorders in the South West Region.

Role Overview: The Ophthalmic Technician plays a crucial role in delivering a holistic and integrated service, offering support to patients and their families affected by ophthalmic conditions. This support extends from diagnosis through to discharge or end-of-life care.

Key Responsibilities:

  • Engage effectively with patients and their families, providing compassionate communication from young adults to end-of-life.
  • Actively participate as a member of the multidisciplinary team (MDT).
  • Contribute to MDT discussions, utilizing independent insights gained from patient interactions.
  • Manage incoming calls and email inquiries from patients and professionals, ensuring clear communication and appropriate referrals.
  • Offer telephone guidance and direct patients to additional support resources.
  • Provide essential information related to holistic needs and available resources.
  • Supervise and mentor less experienced staff, aiding in their professional development.
  • Facilitate the education of staff on health promotion relevant to our patient demographic.
  • Participate in the onboarding and training of new employees, sharing vital information about the role and its interactions within the Trust.

Commitment to Care: University Hospitals Bristol and Weston NHS Foundation Trust is one of the largest acute Trusts in the UK, employing over 13,000 staff across 10 sites. We serve a diverse population of over 500,000 individuals in the South West. Our Trust has been rated 'Good' by the CQC, and our staff take pride in delivering exceptional care. As a forward-thinking and award-winning organization, we are dedicated to enhancing patient care through innovative research and practices. We are committed to safeguarding the welfare of children, young people, and vulnerable adults, and we strive to build a diverse workforce that reflects the community we serve.



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