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Ophthalmic Support Specialist
3 months ago
Work-Life Balance: At our organization, we understand the importance of maintaining a healthy work-life balance. We encourage you to discuss flexible working arrangements that suit your personal life during the application process.
Diversity and Inclusion: We actively encourage applications from individuals of Black, Asian, and minority ethnic backgrounds, as they are currently under-represented within our Trust.
About Us: The adult haemophilia and benign haematology service at Bristol Haematology & Oncology Centre has seen significant growth in recent years. We are recognized as the designated Regional Centre for Haemophilia, TTP, and ITP, providing comprehensive care for bleeding disorders in the Bristol and South West Region.
Role Overview: The Ophthalmic Technician plays a crucial role in delivering a holistic and integrated service, offering support to patients and their families affected by haemophilia and benign bleeding disorders. This support spans from diagnosis and transition from pediatric services to discharge and end-of-life care.
Key Responsibilities:
- Engage effectively with patients and their families, from young adults to end-of-life care.
- Actively participate as a member of the multidisciplinary team (MDT).
- Contribute to MDT discussions, utilizing independent insights gained from patient interactions.
- Manage incoming calls and email inquiries from patients and professionals, employing strong communication skills. Refer clinical decisions to the team for evaluation.
- Provide telephone guidance and direct patients to additional support resources.
- Communicate and guide patients towards relevant holistic needs-related information.
- Offer supervision to less experienced staff, aiding in their skill development.
- Support the education of staff regarding health promotion needs relevant to these patients.
- Participate in the induction and development of new employees, sharing pertinent information about the role and its interactions within the Trust and with external agencies.
Our Commitment: University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with a workforce exceeding 13,000 staff and over 100 clinical services across multiple sites. We are dedicated to delivering excellent care to our community and have been rated 'Good' overall by the CQC. As a forward-thinking, multi-award-winning Trust, we are committed to enhancing patient care through world-leading research and innovations. Our hospitals are located in vibrant areas, offering a blend of city life and access to beautiful countryside.
Safeguarding and Equality: UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer, we strive to create a diverse workforce that reflects the rich diversity of our local population at all levels.
