Part-time Medical Receptionist

5 days ago


Harrow, United Kingdom Kentonbridge Medical Centre Dr Golden and Dr Abu Full time

About the Role

Kentonbridge Medical Centre Dr Golden and Dr Abu is seeking a highly organized and communicative Part-time Reception Administrator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our doctors and medical staff.

Key Responsibilities

• Greet patients and respond to all queries and requests for assistance in a friendly and professional manner
• Monitor the flow of patients and ensure the appointment system accurately reflects their arrival
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover
• Advise patients of relevant charges for private services and process payments
• Action requests for ambulance transportation and enter details on the computer
• Maintain a clean and organized reception and waiting area
• Ensure total familiarity with all appointment systems, including regular and incidental variations
• Book appointments and recalls, ensuring sufficient information is recorded to retrieve medical records
• Monitor the effectiveness of the system and report any problems or variations
• Receive and make calls as required, answering queries and diverting calls as necessary
• Perform start and end of day procedures, including opening and closing the premises, setting alarms, and securing the building
• Carry out any other delegated duties considered appropriate to the position by the practice manager

Person Specification

• GCSE in English
• Excellent communication and customer service skills
• Ability to multitask and prioritize workload
• Discretion and confidentiality are essential qualities for this post
• The practice is happy to provide training for the right candidate



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