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Senior Customer Lifecycle Manager

2 months ago

London, United Kingdom Dragonfly People Full time
Senior Customer Lifecycle Manager

A key role at Dragonfly People, the Senior Customer Lifecycle Manager will drive strategic changes across our existing credit card customer base. This involves developing new product lifecycle activities to grow engagement with customers and support their needs.

Key Responsibilities:

  • Develop and manage customer lifecycle activities to enhance customer experience.
  • Lead strategic changes to improve customer engagement and retention.
  • Collaborate with stakeholders to achieve common goals and drive business growth.

Requirements:

  • Proven experience in developing and managing customer lifecycle activities.
  • Excellent project management and stakeholder management skills.
  • Strong verbal and written communication skills.

What We're Looking For:

  • A results-driven individual who can lead activities from start to finish.
  • A customer-centric professional who is passionate about helping customers manage their finances.
  • A team player who can collaborate with others to achieve common goals.