Senior Customer Lifecycle Manager

4 weeks ago


London, Greater London, United Kingdom Dragonfly People Full time
Job Description

At Dragonfly People, we're seeking a highly skilled Senior Customer Lifecycle Manager to join our team. As a key member of our organization, you'll play a crucial role in developing and implementing lifecycle management activities that drive customer engagement and growth.

Key Responsibilities:

  • Develop and manage customer lifecycle activities to enhance customer experience and drive business growth.
  • Lead strategic changes across our existing credit card customer base, identifying opportunities to improve customer engagement and retention.
  • Collaborate closely with cross-functional teams to achieve common goals and deliver exceptional customer outcomes.
  • Utilize excellent project management skills, including planning, critical thinking, and adaptability, to drive projects forward and achieve results.

Requirements:

  • Proven experience in developing and managing customer lifecycle activities.
  • Excellent stakeholder management skills, with the ability to collaborate effectively with various teams and stakeholders.
  • Strong communication and interpersonal skills, with the ability to articulate complex ideas and build strong relationships.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • The opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
  • A competitive compensation and benefits package that reflects your value to our organization.


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