Senior Customer Lifecycle Manager

4 weeks ago


London, United Kingdom Dragonfly People Full time
Senior Customer Lifecycle Manager

Dragonfly People is seeking a Senior Customer Lifecycle Manager to join our team. As a key member of our organization, you will play a crucial role in developing and implementing lifecycle management activities that drive customer engagement and growth.

Key Responsibilities:
  • Develop and manage customer lifecycle activities to enhance customer experience and drive business growth.
  • Lead strategic changes across our existing credit card customer base to improve customer satisfaction and retention.
  • Collaborate with cross-functional teams to identify and develop lifecycle management activities that meet customer needs.
  • Utilize excellent project management skills to plan, execute, and monitor lifecycle management activities.
Requirements:
  • Proven experience in developing and managing customer lifecycle activities.
  • Excellent project management skills, including planning, critical thinking, and adaptability.
  • Strong stakeholder management skills, with experience collaborating closely with various teams to achieve common goals.
  • Excellent verbal and written communication skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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