Continuous Improvement Delivery Manager

2 days ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time

About Diligenta

Diligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences and driving positive change within our clients' operations.

Job Summary

We are seeking a highly skilled Continuous Improvement Delivery Manager to join our Customer Experience function. As a key member of our team, you will be responsible for identifying and delivering measurable improvements across our accounts, driving business growth and customer satisfaction.

Key Responsibilities

  • Engage with senior stakeholders to review journey performance and identify opportunities for improvement.
  • Develop and implement effective project management structures to drive process efficiency and cost savings.
  • Oversee business cases to support the development of rightsizing and deployment opportunities.
  • Collaborate with operations and support functions to deliver sustainable change.
  • Consult with business, transformation, and strategic partners to identify and address business issues and problems.

Requirements

  • Proven experience in change cycles and methodologies.
  • Approachable, pragmatic, and action-oriented approach.
  • Strong coaching skills to support direct reports.
  • Excellent interpersonal and communication skills.
  • Ability to analyze and evaluate business requirements and solutions.
  • Understanding of financial considerations and potential financial impacts.

What We Offer

  • A comprehensive benefits package, including 33 days of annual leave and eligibility for an annual discretionary bonus scheme.
  • Personal and career development opportunities to progress your aspirations within Diligenta and our global parent company, Tata Consultancy Services.
  • Access to Perks at Work, a discounted shopping platform, and other benefits to support your wellbeing.


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