Continuous Improvement Delivery Manager
2 days ago
About Diligenta
Diligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences and driving positive change within our clients' operations.
Job Summary
We are seeking a highly skilled Continuous Improvement Delivery Manager to join our Customer Experience function. As a key member of our team, you will be responsible for identifying and delivering measurable improvements across our accounts, driving business growth and customer satisfaction.
Key Responsibilities
- Engage with senior stakeholders to review journey performance and identify opportunities for improvement.
- Develop and implement effective project management structures to drive process efficiency and cost savings.
- Oversee business cases to support the development of rightsizing and deployment opportunities.
- Collaborate with operations and support functions to deliver sustainable change.
- Consult with business, transformation, and strategic partners to identify and address business issues and problems.
Requirements
- Proven experience in change cycles and methodologies.
- Approachable, pragmatic, and action-oriented approach.
- Strong coaching skills to support direct reports.
- Excellent interpersonal and communication skills.
- Ability to analyze and evaluate business requirements and solutions.
- Understanding of financial considerations and potential financial impacts.
What We Offer
- A comprehensive benefits package, including 33 days of annual leave and eligibility for an annual discretionary bonus scheme.
- Personal and career development opportunities to progress your aspirations within Diligenta and our global parent company, Tata Consultancy Services.
- Access to Perks at Work, a discounted shopping platform, and other benefits to support your wellbeing.
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