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Community Engagement and Events Coordinator

3 months ago

London, Greater London, United Kingdom Compass Group UK & Ireland Full time
Role Overview:

As a pivotal member of our team, you will play a crucial role in enhancing the overall experience for our clients and guests. Your primary responsibility will be to ensure that all operations align with the high standards set by Compass Group UK & Ireland.

Key Responsibilities:

  • Operational Management:
    Maintain an active presence during peak operational hours, ensuring seamless service delivery and guest satisfaction.
  • Best Practices Implementation:
    Continuously suggest and implement industry best practices, sharing insights and innovations to elevate service standards.
  • Event Coordination:
    Oversee the planning and execution of events, collaborating closely with the community coordinator to ensure all details are meticulously managed.
  • Client Journey Optimization:
    Possess a comprehensive understanding of the client journey, effectively integrating services such as catering, IT support, and security to enhance the overall experience.
  • Client Relationship Management:
    Develop and nurture relationships with clients and guests, addressing their needs and concerns promptly and professionally.
  • Performance Monitoring:
    Support the performance management of team members, ensuring that all staff meet established key performance indicators.
  • Cleanliness and Maintenance:
    Ensure that all reception areas and client spaces are maintained to the highest standards of cleanliness and organization.
  • Feedback Encouragement:
    Actively seek and respond to client and guest feedback, identifying opportunities for service improvement.

About Compass Group UK & Ireland:

At Compass Group UK & Ireland, we pride ourselves on delivering exceptional hospitality through our diverse range of food and service offerings. Our dedicated teams work collaboratively with clients to create memorable experiences across various settings, from corporate environments to cultural landmarks. We are committed to fostering an inclusive workplace where every individual can thrive and contribute to our collective success.

Diversity and Inclusion:

We believe that diversity is our strength. Compass Group UK & Ireland is dedicated to creating a culture that respects and values the unique talents and backgrounds of all our employees.