Customer Service Representative

2 months ago

Nottingham, Nottingham, United Kingdom Accor Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Accor. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Guest Service: Respond promptly and efficiently to guest inquiries, resolving issues in a professional and courteous manner.
  • Check-in/Check-out: Ensure seamless check-in and check-out experiences for guests, including processing payments and handling room assignments.
  • Communication: Maintain open and effective communication with management, colleagues, and guests to ensure a positive and efficient hotel operation.
  • Customer Service: Deliver high-level customer service at all times, responding to guest needs and concerns in a timely and professional manner.
  • Hotel Operations: Comply with all hotel regulations and safety standards, maintaining a clean and organized work environment.
  • Teamwork: Collaborate with other hotel departments to ensure seamless service delivery and maximize guest satisfaction.

Requirements:

  • Service-oriented personality
  • Strong communication and interpersonal skills
  • Ability to work well under pressure
  • Previous experience in customer-facing roles
  • Knowledge of hotel operations and procedures

What We Offer:

As a Front Desk Associate at Accor, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for career growth and development. We offer a competitive salary and benefits package, as well as opportunities for professional development and training.

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